SRE Operations Lead - AWS, GitLab & AIOps

Job TitleMust Have Technical/Functional SkillsSRE / Application Reliability Engineering (ARE) and 24x7 production operationsMajor Incident Management (P1/P2), ServiceNow, and Incident / Problem / Change ManagementSLI, SLO, SLA governance; MTTR reduction; service reliability KPIsAWS: CloudWatch, Route 53, S3, CloudFront, Lambda, ECR, and BedrockObservability: Dynatrace, Grafana, Splunk, and CloudWatchControl-M and enterprise batch operationsGitLab CI/CD, REST APIs, Personal Access Tokens, security scanning, and DevSecOpsPython GitLab library and API-based automationRoles & ResponsibilitiesLead 24x7 SRE operations and coordinate P1/P2 major incident response through service restoration and follow-up.Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement, and service reliability KPIs.Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, and Splunk.Lead automation, AIOps, self-healing, event correlation, and AI-driven operations initiatives.Oversee AWS platform operations, batch processing, and Control-M environments.Integrate Claude AI on AWS Bedrock with GitLab using APIs, PATs, and custom workflows.Develop AI-driven analysis of GitLab project data, vulnerabilities, pipelines, and security findings.Design GitLab API automation, custom workflows, DevSecOps controls, and CI/CD pipeline improvements.Build and maintain Python-based GitLab integrations and REST API solutions.Support vulnerability remediation and onboarding/configuration of security scanning tools.Manage AWS Lambda, ECR, and Bedrock for deployment and automation; optimize Lambda configuration, concurrency, and scaling.Design and support resilient multi-region AWS architectures and containerized deployments using Docker and Amazon ECR.Generic Managerial SkillsLead geographically distributed operations teams and coordinate effectively during critical incidents.Communicate reliability risks, service performance, and remediation plans to technical and business stakeholders.Drive governance, prioritization, continuous improvement, and cross-team collaboration.Mentor engineers and promote automation-first, blameless, and reliability-focused ways of working.Salary - $70,000 - $120,000 per annum.Location Charlotte, NCFunction TECHNOLOGYRole DeveloperSkills DevOpsDesired Candidate ProfileQualificationsBACHELOR OF COMPUTER SCIENCE