Bilingual Spanish Operations Coordinator

Job Description

Job Description

Client Operations Administrator (Bilingual Spanish)

Direct Hire | Immediate Opening

The Hire Solution has partnered with an international travel organization to hire a Bilingual Client Operations Administrator on a permanent basis. This role requires a native-level Spanish speaker with strong reading and writing skills.

This is a vendor-facing support position, so excellent phone etiquette and a strong customer service orientation are essential.

Key Responsibilities

• Execute clients’ day-to-day operational activities in accordance with contractual terms and standard service agreements.
• Perform detail-oriented tasks, including setting up and maintaining client programs.
• Provide operational and administrative support to the Client Operations Manager as needed.
• Create and update operational procedures and documentation.
• Coordinate onboarding of new associate and wholesale programs by:
• Setting up appropriate details in the back-office system
• Ensuring client requirements are met in accordance with agreements
• Performing end-to-end testing prior to implementation
• Distributing internal client information sheets
• Build and maintain positive working relationships with internal team members, regional and global partners, clients, and third-party partners.
• Manage disputes and voucher requirements, including investigation, processing, documentation, and reporting.
• Generate and distribute required monthly reports to clients within established service level agreements (SLAs).

Requirements

• Legally authorized to work in the U.S. without sponsorship
• Fluent in Spanish (spoken and written)
• Strong customer service orientation
• Excellent attention to detail and administrative skills
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Self-motivated with the ability to prioritize, manage multiple requests simultaneously, and meet deadlines while adhering to service level standards
• Strong listening, verbal, written, and interpersonal communication skills
• Effective problem-solving skills with a methodical and structured approach to work
• High school diploma or equivalent required