IT Services Field Supervisor

Provide efficient, timely, and well-documented technical support across a variety of service requests and support tickets Serve as a primary escalation point for complex Field Service issues Build strong relationships with clients, vendors, and internal stakeholders to deliver exceptional customer service Mentor, coach, and support team members through advanced troubleshooting and technical escalations Coordinate desktop deployments, planning, scheduling, and implementation activities Ensure all service tickets and tasks are properly documented and meet established service-level agreements (SLAs) Review and maintain accurate time entries for both personal and team-assigned work Drive accountability and effective utilization of the ticketing system Lead daily team operations and coordinate field service activities Foster a culture of customer service excellence, continuous improvement, and professional growth Set performance expectations, evaluate results, and address performance concerns when necessary Identify opportunities to improve processes, workflows, and operational efficiency Ensure the Managed IT Field Services team consistently meets or exceeds organizational goals Perform additional duties as assigned. Requirements Proven experience in IT support, network administration, managed services, or a related technical field Previous leadership, supervisory, or team coordination experience preferred Strong troubleshooting, analytical, and problem-solving skills Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences Experience managing technical projects and coordinating work across multiple team members Familiarity with IT infrastructure, ticketing systems, remote support tools, and CRM platforms Proficiency with Microsoft Office Suite. Core Competencies Demonstrates expertise in IT support and network administration, with a strong focus on troubleshooting, customer service excellence, and team leadership. Proven ability to manage technical projects and improve operational efficiency while fostering professional growth within the team. Highest-signal resume keywords IT Support Experience Network Administration Troubleshooting Skills Technical Project Management Team Leadership ATS Optimization Keywords Hard Skills Troubleshooting Analytical Skills Problem-Solving Technical Support Managed Services Soft Skills Communication Skills Mentoring Coaching Relationship Building Customer Service Industry Keywords Field Service Service-Level Agreements Operational Efficiency Continuous Improvement Technical Escalations Tools & Technologies Ticketing Systems Remote Support Tools CRM Platforms Microsoft Office Suite #J-18808-Ljbffr Jobtailor