IT Executive Support Specialist

Title : IT Executive Support Specialist
Location : Anoka, MN
Job Type : Permanent
Compensation : $62,000 - $116,000
Industry: Electrical Manufacturing
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About the Role
Our firm is partnering with a leading global manufacturer of electrical connection and protection solutions to hire an IT Executive Support Specialist based in Anoka, MN. Our client is a globally recognized organization with a robust portfolio of industry-leading electrical product brands and more than 100 years of innovation behind them. They design, manufacture, market, install, and service high-performance products that connect and protect some of the world's most sensitive equipment, buildings, and critical processes.
With a dynamic global footprint, diverse operations, and a strong culture of innovation, integrity, and customer focus, our client offers an environment where you can stretch your abilities, grow your career, and make a meaningful impact every day. They are looking for people who put their innovation to work to advance both the company's success — and their own. Job Description
As the IT Executive Support Specialist, you will serve as the primary point of contact and escalation for Executive and C-Suite users, ensuring seamless technology experiences across the organization's leadership team. You will lead complex troubleshooting efforts, drive IT improvement projects, and collaborate with cross-functional stakeholders to deliver advanced technical solutions.
Key Responsibilities:

• Serve as the primary point of contact and escalation for Executive and C-Suite users.
• Lead complex troubleshooting issues escalated from Level 1 that require advanced expertise.
• Expedite issue resolution for executives by coordinating across IT teams.
• Partner with key stakeholders across different business segments to understand their needs and deliver technical solutions.
• Troubleshoot moderate to complex hardware, software, network, and operating system issues.
• Lead projects to improve IT operations and systems.
• Collaborate with various groups to understand their technology needs and challenges.
• Take ownership of issues to ensure timely resolution in alignment with SLA targets.
• Analyze, diagnose, and resolve moderately complex end-user problems.
• Provide remote support for systems and applications.
• Accurately document details of issues, troubleshooting steps, and resolutions.
• Maintain knowledge base articles to assist other technicians.
• Identify appropriate assignment groups and transfer tickets accordingly.
• Provide on-call support during non-business hours when needed.
• Perform other duties as assigned.

Qualifications
Required Qualifications:

• 5+ years of experience in enterprise IT support.
• 3+ years of experience working directly with C-Suite Executives, Presidents, and VPs.
• 5+ years supporting Windows and iOS environments in large enterprises.
• Expert knowledge of Windows 10/11, Office 365, iOS, and device management.
• Demonstrated expertise supporting Microsoft Teams, conference rooms, and boardroom technology.
• Hands-on experience with SCCM, Azure AD, Active Directory, and O365.
• Experience with disk imaging, including PXE booting devices using SCCM.
• Working knowledge of core networking fundamentals including TCP/IP, DNS, DHCP, and VPNs.
• Experience supporting the deployment and changes of networking infrastructure.
• Experience maintaining accurate inventory of IT assets.
• Strong leadership and project management skills.
• Proven ability to manage executive relationships with poise and professionalism.
• Strong problem-solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail-oriented with strong documentation skills.
• Ability to meet the physical demands of the role.
• Experience working with ticket management systems.
• Strong teamwork and collaboration skills.
• Desire to continuously expand technical knowledge.

Preferred Qualifications:

• Experience with Logitech Tap and Crestron devices.
• Experience with FreshService ticket management system.
• Background supporting executive leadership in a global, multi-site manufacturing or industrial environment.

Benefits
Our client offers eligible full-time employees a comprehensive benefits package designed to support their health, well-being, financial security, and work-life balance. Benefits may include medical, dental, and vision insurance; flexible spending accounts; short-term and long-term disability coverage; critical illness and accident insurance; life insurance; a 401(k) retirement plan with company match; and an employee stock purchase plan with company match. Additional supplemental benefits may include tuition reimbursement, caregiver leave, personal and parental leave, back-up care services, paid time off including volunteer time, well-being programs, and legal and identity theft protection. How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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