Hotel Front Desk Agent

Job Description

Job Description

Our property is growing rapidly, and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!

Compensation:

$17.50 - $19 hourly

Responsibilities:

• Process additional administrative, bookkeeping. and accounting procedures as required
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Ensure all guests feel they are having an exceptional experience at the property
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages

Qualifications:

• High school diploma or equivalent required; some college preferred
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Flexible overnight hours are required
• Outstanding communication skills and excellent customer service skills are required
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required

About Company

Situated in the very heart of downtown Portland, between the sun-dappled Willamette River and the lush, forested playground of Washington Park, our AAA Four-Diamond hotel is perfectly placed for the urban explorer seeking a beautiful adventure in Oregon. While the windswept and wildly gorgeous Pacific coastline is only two hours away, and Mount Hood’s endless rivers, lakes, trails, snowy slopes, and open meadows are only an hour away, there are plenty of opportunities for hiking, kayaking, and climbing, only minutes from our doors. And for travelers in the mood for culinary exploration, downtown Portland provides a treasure trove of thrilling dining and imbibing options from all over the world, from Thailand to Morocco.