Service Manager

Overview At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast‑paced, friendly environment. The Service Manager leads front‑end operations and oversees the entire store in the absence of the Store Manager and Assistant Store Manager. This role drives store sales, team member recruitment, engagement and retention, and provides robust customer advocacy through strong, dynamic leadership with a focus on customers and team members. The Service Manager proactively prepares work schedules, trains team members, and helps achieve store goals related to sales, labor, margins, and shrink. Responsibilities Positively shape the culture in the store by modeling leadership behaviors aligned to Sprouts values. Consistently drive customer satisfaction by ensuring team members deliver superior service throughout the store. Demonstrate product knowledge when assisting customers and working with team members. Listen to and resolve customer complaints in compliance with company standards. Champion the activity and results surrounding the customer‑service surveys and portal. Consistently demonstrate a positive attitude, leadership, organization skills, time‑management skills, willingness to learn new products, and help educate customers. Communicate standards, expectations, policy changes, and product knowledge to team members; coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. Organize in‑store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist. Responsible for hourly team‑member staffing, scheduling, training and development, and managing discipline and performance appraisals. Celebrate store successes and identify/address opportunities for improvement. Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks and In‑store Shoppers. Lead front‑end operations, ensure department records and cash handling/accounting comply with legal and company policies and procedures. Manage team‑member concerns and conflict through proactive, clear discussions. Facilitate career‑development conversations in the store and support movement across the organization. Communicate sales‑promotion information to cashier team to ensure proper execution and customer satisfaction. Provide and receive constructive feedback and direction for effective communication and collaboration. Accountable for proper posting of store signage (compliance, sales‑event, holiday, door signage). Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights‑and‑measures standards. Keep the department and work areas clean, sanitized, and organized. Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with attention to code dates. Help build and maintain displays on the sales floor in compliance with company programs and standards. Help verify accurate labeling and pricing; oversee price changes and remain up‑to‑date on sale prices. Communicate temperature failures of cases, shelves, and storage areas to Store Manager. Confidently and effectively address emergencies, crises, equipment failures, and resolve any issue that may crop up. Flexible to perform other related duties as assigned. Qualifications At least 21 years of age. High school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising or a related field is preferred. Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising. Professional communication skills, written and verbal, with attention to detail, analytical and solution‑focused decisiveness. Proficient in Microsoft Office, bookkeeping/accounting, time‑attendance, and human‑resources software. Flexible to work a schedule that changes based on business needs, including nights, weekends and holidays. Able to lift 60 pounds between 15 and 70 inches above the ground; lifting heavier items is required occasionally. Push and pull racks and U‑boats of merchandise; required force ranges from 80 to 100 pounds. Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels and transfer items horizontally. Wear PPE consistent with the task assignment, including non‑slip closed‑toe shoes, long pants, and gloves (latex or cut‑resistant). Knowledge of equipment such as phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts and pallet jacks. Pay Range The pay range for this position is $22.30 – $35.70 per hour. Pay is determined based on applicable experience and qualifications. Benefits Competitive pay Sick‑time plan to support you or an immediate family member’s health Vacation accrual plan Opportunities for career growth 15% discount for you and one other family member at Sprouts Flexible schedules Employee Assistance Program (EAP) 401(k) retirement savings plan with generous company match Company‑paid life insurance DailyPay: eligible employees can transfer earned money at no extra cost and have it available the next business day. Contest and appreciation events throughout the year with prizes, food and fun. Eligibility Requirements Bonus based on company and/or individual performance Affordable medical, dental and vision coverage Health Savings Account with company match Pre‑tax Flexible Spending Accounts for healthcare and dependent care Company‑paid short‑term disability coverage Paid parental leave for both mothers and fathers Paid holidays The above statements describe the general nature and level of the work being performed. This is not an exhaustive list of duties, responsibilities and requirements. Sprouts’ management reserves the right to amend or change duties, responsibilities and requirements as necessary. Sprouts will consider qualified applicants with criminal histories in a manner consistent with the Fair Chance in Hiring Ordinance. California residents: We collect information in accordance with California law; please see here for more information. #J-18808-Ljbffr Sprouts Farmers Market