Concierge

Job Description

Job Description

Come Join us here at River Towne Center! 

Overview

Just us and be part of our growing team of skilled caregivers in our newly renovated facility! River Towne Care and Rehabilitation Center, a Pyramid Healthcare facility, is in Columbus, GA. The Center provides long-term skilled nursing care and short-term post-acute rehabilitation, including a 30-bed ventilator unit. We are committed to the overall care of our residents through our culture, vision, and core values. 

Our growing benefits package includes:

·        Up to $16.00 per hour

·        Medical/Dental and Vision Insurance

·        Vacation time starts accruing day one.

·        401(K) Program

·        24/7 coffee / snack bar for employees

·        Facility appreciation meals

·        Employee of the month reward

·        Roll over vacation time (PTO) or pay out at 75% during the month of December.

Responsibilities

The Concierge is responsible for providing personalized, high-quality service to residents, family members, and guests. The concierge is the primary point of contact for inquiries, special requests, and assistance with daily needs. They act as a liaison between residents, families, and the skilled nursing facility staff, ensuring that all needs are met in a timely, efficient, and friendly manner. Vision, and core values. 

Job Duties:

• Meet new residents up front as they enter the facility and escort them along with EMS to their room. 

• Sets up new admissions rooms for arrival and notifying the family of their arrival.

• Following up with resident on any issues that may arise and reaching out when needed for the first 7 days.

• Customer Service: Respond promptly and courteously to resident and family inquiries, resolving any concerns or issues quickly and professionally.

• Communication Liaison: Serve as the communication bridge between residents, their families, and nursing home staff. Ensure that important information regarding health, activities, and events is relayed effectively.

• Resident Support: Assist residents with daily needs, such as managing appointments, arranging transportation, and ensuring comfort and satisfaction.

• Facility Coordination: Work closely with various departments (e.g., housekeeping, maintenance, dietary) to ensure residents’ needs are met and that the environment is clean, comfortable, and safe.

• Personalized Services: Assist with special requests, including shopping, coordinating beauty services, arranging room amenities, or planning family visits.

• Emergency Assistance: Be prepared to assist residents and families in case of emergencies or urgent needs, alerting appropriate personnel when necessary

Qualifications

Required Minimum Education

• High School Diploma or equivalent from an accredited program

• Active GA CNA (Preferred)

Required Skills

• Ability to read, write, and speak the English language.

• Basic computer skills to include data entry.

• Strong customer service and interpersonal skills

• Ability to multitask and work in a fast-paced environment. 

• Excellent Communication Skills

• Excellent Customer Service Skills

Work Conditions:  

·         Work is performed in a skilled nursing facility setting, with potential exposure to bodily fluids, chemicals, and other hazardous materials. 

·         Full-time, including weekends and holidays as needed. 

·         Frequent interaction with residents, staff, and interdisciplinary teams.

·         May require occasional evening or weekend hours, particularly during outbreaks, emergencies, or survey preparation.

·         Must be able to wear appropriate personal protective equipment (PPE) as required for infection control purposes.

·         May be required to lift and carry objects over 10 lbs.

·         Must be able to assist with or maneuver equipment such as wheelchairs, beds, and Hoyer lifts

·         Frequent walking, standing, and occasional bending or kneeling may be necessary when conducting audits or inspections throughout the facility.

• Must be able to move beds, and prepare rooms

·         Must be able to wear appropriate PPE as required and lift educational materials or small equipment.

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic as outlined by law.