OPS Patient Access and Scheduling Coordinator (Bilingual English and Spanish)

Classification Title:

OPS Patient Access and Scheduling Coordinator

Classification Minimum Requirements:

Some College work with two years of experience in an appropriate area; or an equivalent combination of education and experience.
Fluency in spoken and written English and Spanish.
Reliable transportation and willingness to travel to mobile clinic sites throughout North Central Florida.
Experience in patient scheduling, patient access, medical office administration, healthcare customer service, or a closely related setting.

Job Description:

Patient Access and Scheduling

• Schedule new and returning patients in Epic using approved appointment types, decision guides, and scheduling workflows.
• Coordinate appointments across rotating mobile clinic locations and provide accurate site, arrival, and preparation instructions.

Registration and Patient Experience

• Serve as the first voice many patients hear and the first person they meet at clinic.
• Assist patients with forms, financial-assistance processes, transportation workflows, and other approved access supports.
• Complete registration and check-in; verify identity, demographics, contact information, preferred language, communication preferences, insurance information when applicable, and required consents.

Telephone and Clinical Message Routing

• Answer incoming calls and determine whether each request is administrative or clinical.
• Complete and document clinician-directed scheduling or follow-up.

Records, Administrative Support, and Quality

• Obtain prior prenatal, delivery, hospital, laboratory, imaging, and specialty records and identify missing information before visits.
• Maintain accurate and timely Epic documentation, telephone encounters, outreach attempts, and scheduling records.

Mobile Unit Readiness and Administrative Inventory

• Share responsibility for maintaining an organized, clean, fully stocked, and patient-ready mobile clinic under the direction of the OBMOC Program Manager.
• Maintain front-desk, registration, office, education, and other assigned nonclinical supplies.
• Participate in weekly restocking and monthly inventory review; report recurring shortages or storage problems.
• Assist with mobile-clinic setup and breakdown and maintain safe, uncluttered work areas.

Expected Salary:

$15.00 hourly

Required Qualifications:

Some College work with two years of experience in an appropriate area; or an equivalent combination of education and experience.
Fluency in spoken and written English and Spanish.
Reliable transportation and willingness to travel to mobile clinic sites throughout North Central Florida.
Experience in patient scheduling, patient access, medical office administration, healthcare customer service, or a closely related setting.

Preferred:

• Strong organizational skills, exceptional attention to detail, and ability to manage competing priorities.
• Excellent interpersonal communication and ability to build trust with patients
• Current Certified Nursing Assistant (CNA) certification. For an otherwise qualified candidate who is interested in adding this skill, OBMOC will support efforts to obtain CNA certification.
• Experience obtaining and documenting vital signs in a healthcare setting.
• Experience scheduling patients in Epic.
• Experience in obstetrics/gynecology, women’s health, maternal health, primary care, community health, or mobile healthcare.
• Knowledge of medical terminology and pregnancy-related appointment workflows.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes