Technical Services Coordinator - Taunton, MA

Technical Services Coordinator

Be the engine behind exceptional customer service and a high-performing field team.

If you thrive in fast-paced environments, love keeping moving parts organized, and enjoy being the person everyone counts on to make things happen this role was built for you.

We're looking for a Technical Services Coordinator who can balance customer communication, technician scheduling, project tracking, and administrative operations with confidence and precision. You'll play a critical role in supporting our technical service team and ensuring customers receive outstanding service from start to finish.

This isn't just an admin role it's a high-impact position where your organization, communication, and problem-solving skills directly influence customer satisfaction and operational success.

Why You'll Love This Role

Fast-paced, team-oriented environment Variety in your day no repetitive desk job Opportunity to work closely with technicians, managers, and customers Make a measurable impact on service operations and customer experience Grow your skills in project coordination, scheduling, and operations support

What You'll Do

Coordinate & Keep Operations Running Smoothly

• Schedule and dispatch field technicians for installations, service calls, and emergency support
• Manage technician calendars and ensure assignments are accurate and optimized
• Coordinate with internal departments on quotes, billing, purchase orders, and installation timelines
• Keep customers informed and prepared for upcoming service visits

Support Customers & Service Teams

• Serve as a key communication hub between customers, technicians, managers, and accounting
• Route phone support inquiries to the correct technical specialist
• Prepare customer installation letters and maintain detailed service records

Own the Details

• Review and process service reports for invoicing accuracy
• Track technician expenses, project costs, and purchase orders
• Maintain and update databases, calendars, contacts, and job records
• Generate weekly, monthly, and quarterly reports for leadership

Be a Trusted Team Player

• Participate in scheduling and open-case review meetings
• Assist with special projects and department support as needed
• Provide receptionist coverage during vacations or busy periods

What We're Looking For

You'll Stand Out If You Have:

• Experience supporting a service, operations, logistics, or field technician team
• Strong scheduling and coordination abilities
• Exceptional attention to detail and follow-through
• Confidence managing multiple priorities in a fast-moving environment
• Strong customer service and communication skills
• Experience with FileMaker Pro, CRM systems, or scheduling software
• Packaging equipment industry experience (a plus)

Qualifications

• High School Diploma or GED required
• Associate's or Bachelor's degree in Business or related field preferred
• Minimum 1+ year supporting a service team or customer-focused operations environment
• Proficiency in Microsoft Office Suite and Windows platforms
• Strong written and verbal communication skills
• Ability to manage confidential information professionally

What Success Looks Like

You're proactive, organized, and calm under pressure. You enjoy solving problems, coordinating people and schedules, and making sure nothing falls through the cracks. You take pride in being dependable, detail-oriented, and customer-focused.

Schedule

Full-Time | MondayFriday Typical business hours: 8:30 AM 5:00 PM Occasional flexibility outside standard hours may be needed.

Compensation

Compensation is competitive and based on experience.

Ready to Apply?

If you're looking for a career where your coordination skills, communication abilities, and attention to detail truly matter, we'd love to hear from you.

Apply today and help drive exceptional service experiences from behind the scenes.