Clinic Manager

Overview

At Vista Community Clinic (VCC) , we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

Benefits include:

• Competitive compensation & benefits
• Medical, dental, vision
• Company-paid life insurance
• Flexible spending accounts
• 403(b) retirement plan

Why VCC?

• Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.

Responsibilities

Job Summary

Responsible for clinic operations, ensuring that systems and protocols are in place and that staff are properly trained. Provide direction and leadership for patient care. Collaborate with leadership to facilitate favorable department financial performance and ensure that the highest quality of care and productivity is performed. Direct and motivate staff to deliver high-quality care and exceptional patient experiences.

Supervises

Dental Assistants, Medical Assistants, Patient Service Representatives and other clinic support staff

Essential Job Functions

• Provide direct supervision of the above-referenced employees
• Select, orient and train employees and evaluate job performance
• Assign job assignments and work schedules for staff and clinicians
• Monitor appropriate time and attendance for employees and coverage arrangement for time off
• Coordinate the function of the clinic and ensure that all patients are treated in a timely, professional and courteous manner and ensure customer satisfaction
• Ensure adequate coverage and mix of clinicians and support staff for clinical service delivery
• Set up and maintain monthly clinician schedule
• Maintain knowledge of and monitor appointment schedule; review scheduling of site daily; coordinate access to care with Clinic Managers at all sites
• Periodically review registration paperwork to ensure that all charts, forms and reports are available prior to the patient visit
• Observe and monitor patient flow activities throughout the day to ensure that patients are seen in a timely fashion
• Act as an advocate for patients by communicating patient needs to staff and seek resolution to concerns
• Maintain knowledge of all aspects of the clinic operations and the duties of staff
• Update employees on all clinic programs by providing information, direction and monitoring of procedural changes
• Monitor "Failed Appointments" and follow up according to protocol
• Record and report any unusual occurrences or incidents; utilize the "variance report" correctly
• Prepare productivity, goals & objectives and other pertinent reports on a timely basis
• Communicate between all shifts to ensure that all instructions are followed
• Arrange and conduct staff meetings on a regular basis
• Participate in Operations related meetings and serve on various committees as assigned
• Take part in clinic activities to increase employee morale and maintain a good, humored perspective
• Be available as a resource person for all staff and patients
• Assist with the development of protocols and policies and procedures
• Ensure compliance with DHS licensing and regulations
• Assist in the preparation of the clinic for audits and site visits
• Arrange for equipment repairs and ensure calibration is done according to schedule
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values of the organization
• Perform other duties as directed

Qualifications

Minimum Qualifications

• Minimum four years’ experience in clinical management experience
• Minimum four years’ experience and training in clinical systems
• CPR Certification (BLS Child, Infant, Adult)
• Valid California driver’s license, current vehicle insurance, and reliable transportation

Preferred Qualifications

• Medical Assistant or LVN certification/experience
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Knowledge of community health centers, and public assistance programs, state and federal regulations and managed care systems
• Strong experience with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Preferred Skills/Knowledge/Abilities

• Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred

Pay Rate

• $75,000 - $90,000 Depending On Experience