Member Experience Associate - Street Team

Street Team Member

Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted? The Street Team Member is responsible for building partnerships with local businesses, running promotional tables, and representing our gym at community events. You will be the face of the club out in the community the person prospective members meet first, creating a welcoming and energetic first impression. You have to have limitless energy and be great at multitasking. Do you have a positive and upbeat personality with great communication skills? This role requires that you wear many hats. Do you thrive being pulled in multiple directions... building relationships with business owners, engaging prospects at community events, handling leads, and providing exceptional customer service to everyone you meet? Ideal candidates for the Street Team position will possess strong community-building skills, a knack for following up on leads, and a passion for connecting people to fitness.

Responsibilities of the Member Experience Associate - Street Team include but not limited to:

• Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
• Staff promotional tables at high-traffic areas and events to attract new members.
• Represent the gym at community events, festivals, and local gatherings.
• Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
• Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
• Deliver exceptional customer service both in person and via follow-up to ensure every lead feels valued.
• Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.

All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!