Customer Service Representative

Customer Service Representative

CoWorx Staffing Services is seeking a Customer Service Representative for a local Manufacturing Company within the Greater Waterbury, CT area. We are seeking a candidate with experience within the Manufacturing Industry that has SAP experience. Temp to Hire opportunity. Shift: Monday – Friday 8am-5pm

Responsibilities:

• Provide superlative order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment
• Provide customers with order status, requested documents, shipping dates, and tracking proactively and when additional requests are received
• Work with the team to provide quotations for sales inquiries for both potential and existing customers
• Entry and Management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences
• Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair
• Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests
• Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs
• Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department
• Support creation and maintenance of standard operating procedures (SOPs) for customer services
• Work to achieve maximum efficiency in a team environment and support peers when needed

Desired Background/Skills:

• Experience working with ERP systems (SAP, Oracle, Syspro, etc.)
• Good level of PC expertise – Microsoft Office (Excel/Word/PowerPoint/Visio)
• Excellent Planning & Organizing Skills
• Excellent Communication/Interpersonal skills
• Customer Oriented
• Influencing skills
• Attention to Detail
• Willingness to assist other cross-functional groups based on needs
• Ability to work independently and be proactive
• Ability to analyze, interpret and report data
• Ability to prioritize work is essential

Other Information:

Don't miss out on this excellent opportunity to join a hardworking, supportive team- apply with us today to get started! CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.