Customer Support Associate IV
LanceSoft Inc
Customer Support Associate I
As a Customer Service Representative, you will receive customer orders, reviewing customer order requirements, resolving any missing, ambiguous, or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. You will report to the Customer Service Manager.
Receive customer orders (both internally and externally), reviewing customer order requirements
Resolve any missing, ambiguous or non-standard customer requirements
Enter orders into the business system and following up with customers regarding changes to orders
Be accurate in all phases of order entry, debits, credits and returns and the approval process according to client guidelines.
Counsel customers on basic information concerning shipments, availability, packaging, and other general information.
Working experience in Customer Service-related field or college degree.
Understand and be able to assist with all Customer Service regardless of the region or business segment to give full back-up support.
LanceSoftVacancy posted 4 days ago
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