Client Services Specialist

Job Summary:

The Client Services Specialist is a non-exempt, hourly position reporting to the Family Wellness Director. The position develops and implements a comprehensive response for and with survivors of domestic violence including; case management, crisis intervention, emotional support and advocacy. In addition to carrying a client caseload, the Client Services Specialist will work closely with other teams to ensure an effective, coordinated response to survivors in crisis. The Client Services Specialist will establish a strong presence in the community in an effort to increase understanding of domestic violence and to facilitate accessibility of services offered by the agency.

Duties and Responsibilities:

• Coordinates orientation, intake and assessment of survivors into residential shelter
• Develops and updates goal-orientated case/action plans
• Provides crisis intervention, emotional support and case management
• Advocates on behalf of the survivor and family to other agencies
• Maintains up-to-date client files on all client services and program activities; works with Program Manager to provide accurate feedback and data on monthly/quarterly/yearly goals.
• Maintains the safety and security of the shelter against all intruders and unauthorized persons
• Provide accompaniment services to clients on appointments
• Answer crisis calls on the Jenesse hotline
• Identify and create opportunities to represent Jenesse Center to supportive agencies and the community
• Attend training and other staff meetings as required
• Other miscellaneous duties as assigned

Requirements:

Must support Jenesse's mission and philosophy and be able to function within a multi-cultural, multi-ethnic crisis center setting as part of a multi-disciplinary team.

• • Must be computer literate and familiar with Microsoft Office.
  • Must have a strong work ethic, be self directed and able to coordinate multiple tasks.
  • Must have excellent communication skills.
  • Jenesse Center is a smoke-free workplace. Therefore, the candidate must be able to work in a smoke-free environment.
  • Must be able to successfully pass a drug and alcohol screening and background check.
  • Jenesse is a 24-hour shelter program. Candidate must be able to work a flexible schedule respective to program needs including working evenings, weekends or overnight, if needed.
  • Must complete 40-hours of domestic violence training within six months of employment.

Minimum Education/Experience and other Requirements :

AA degree or 2 years related experience required.Valid CA driver’s license; valid full coverage auto insurance.

Salary Range: $18.00 per hour - $25.00 per hour

Jenesse Center, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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