Customer Service Representative

General Description

Under the direction of the Customer Service Supervisor, the Customer Service Admin processes inquiries and parts orders generated by the inside and outside sales teams. This person must have a strong attention to detail as well as the ability to interact with others in the organization to resolve problems. Individuals must always provide a high degree of customer service.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Processes inquiries for parts, service, and new equipment. Creates and revises proposals in ERP system from emails, phone calls, and hand-written notes
2. Processes purchase orders received from internal and external customers
3. Provides order acknowledgment to customers
4. Monitors low stock and out-of-stock critical parts and communicates status to customer service team
5. Creates return material authorizations
6. Prioritize daily tasks and show ownership of quote and order process
7. Participates in all training and continuous improvement activities
8. Other duties as assigned.
9. Ensure the completion and maintenance of all required paperwork, documentation, files, records, etc.
10. Committed to upholding all safety rules, standards, procedures, and PPE requirements to ensure a safe working environment.
11. Helps drive and support BCTs Culture and Core Values

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to function well in a fast-paced and at times stressful environment.
• Excellent communication problem-solving skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient in Microsoft Office Suite products.
• Sense of urgency and ability to achieve results.

Education and/or Experience

• Requires High School Diploma or GED.
• 1-2 years of experience in a customer service/office setting. Manufacturing experience or data entry is a plus.
• Previous experience with Epicor (ERP System) and Salesforce (CRM System) strongly preferred.

Language Skills