Part-Time Care Coordinator (Start date 10/5/2026)

Job Description

Job Description

 

About TimeDoc Health

Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide.

The Role

We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions. This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment.

What You'll Do

• Conduct monthly CCM phone calls with the assigned practice
• Complete required patient interactions to meet CCM service goals
• Educate patients on chronic conditions and care plans
• Coordinate care with provider offices, pharmacies, and community resources
• Identify gaps in care and social determinants of health
• Create and update personalized care plans in the EMR
• Accurately document all patient interactions
• Maintain HIPAA compliance and patient confidentiality

Requirements

• Minimum 1-3 year of experience as a CMA/RMA or LPN.
• Active certification or multistate license for LPNs.
• Strong verbal and written communication skills in English
• Comfortable being on the phone most of the day
• Experience with EMR/EHR systems
• Organized, reliable, and able to work independently in a remote setting 

Preferred:

• Remote experience
• Geriatric patient experience
• Care coordination or case management experience
• Strong verbal and written communication skills in Spanish

Schedule Expectations

• 8-29 hours per week
• Preferred schedule between 10:00 AM-6:00 PM in the time zone you support. 
• Flexible 4-hour shift options available:
  • 10:00 AM-2:00 PM in the time zone you support
  • 2:00 PM-6:00 PM in the time zone you support
• One weekend per month required
• Must be available to work at least 2 holidays per year

Work Environment & Equipment

• Private home office free from distractions
• Company laptop and software provided
• Second monitor required
• Reliable internet with upload speeds of at least 100 Mbps
• Satellite internet and mobile hotspots are not compatible with this role