Senior Associate, Client Success Manager - Chase Media Solutions

Job Description

Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.  

As a Senior Associate, Client Success Manager within Chase Media Solutions, you will report to the Client Success Team Lead. You will be part of a team focused on maximizing revenue, growth and retention through an engaging, consultative client experience for brands and agencies, delivering value through our Chase Offers platform. If you have account management experience, a client-centric mindset, and excellent organization and communication skills, we would love to hear from you.  

Job responsibilities

• Build and maintain strong client relationships from onboarding through execution, renewals, and growth conversations.
• Coordinate with cross-functional teams to onboard clients and deliver campaigns on time and with quality.
• Respond to client questions and resolve issues quickly, escalating when needed.
• Understand client goals and identify opportunities to expand solutions and improve performance.
• Monitor campaign performance, share insights, and recommend optimizations to drive results.
• Capture client feedback and partner with internal teams to inform process improvements and product enhancements.

Required qualifications, capabilities, and skills

• 3+ years of account management, sales, or other client-facing experience.
• Strong interpersonal and communication skills; able to collaborate across teams and build client trust.
• Strong organization, prioritization, and attention to detail in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other common productivity tools.

Preferred qualifications, capabilities, and skills

• Experience in digital media or performance marketing.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.