Shop Manager

Shop Manager

MURFREESBORO, TN 37129

Overview

Level Management Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Automotive

Description

A shop manager oversees daily retail operations, driving sales, managing staff, and ensuring customer satisfaction. Key duties include hiring/training staff, inventory management, budgeting, and maintaining store merchandising standards. Candidates typically need a high school diploma or degree, 2-3 years of retail experience, and strong leadership, communication, and problem-solving skills.

Key Responsibilities

• Personnel Management: Recruiting, training, scheduling, and motivating employees to achieve sales targets.
• Operations & Compliance: Ensuring compliance with safety regulations, opening/closing procedures, and store cleanliness.
• Sales & Financials: Analyzing sales data, managing budgets, controlling inventory levels, and implementing promotional strategies.
• Customer Service: Handling customer inquiries, resolving complaints, and ensuring a high-quality shopping experience.
• Merchandising: Overseeing product displays and visual merchandising to maximize sales.

Qualifications

Required Qualifications & Skills

• Experience: 2-3+ years in retail, with previous supervisory or management experience preferred.
• Education: High school diploma or GED is required; an Associate or Bachelor's degree in Business Administration or related field is often preferred.
• Skills: Strong leadership, communication, and interpersonal abilities.
• Technical Knowledge: Proficiency with POS systems and inventory management software.
• Flexibility: Ability to work flexible hours, including weekends, evenings, and holidays.

Core Competencies

• Problem-Solving: Ability to handle on-the-spot issues and customer complaints.
• Financial Acumen: Understanding profit margins, budgeting, and sales forecasting.
• Organization: