Customer Service Representative

Customer Service Representative

We are seeking a motivated and customer-focused Customer Service Professional! The ideal candidate will have excellent communication skills, strong computer proficiency, and the ability to deliver exceptional customer service while managing multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner.
• Build and maintain positive relationships with customers by providing outstanding service.
• Process customer orders, inquiries, and complaints accurately and efficiently.
• Maintain accurate customer records using ERP and CRM systems.
• Prepare reports, correspondence, and documentation using Microsoft Office applications.
• Coordinate with internal departments to resolve customer issues and ensure customer satisfaction.
• Follow up on customer requests and ensure timely resolution.
• Perform general administrative and data entry tasks as required.

Qualifications

• High school diploma or equivalent; additional education is an advantage.
• Previous experience in customer service or a similar role preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Experience working with ERP and CRM systems.
• Strong computer skills with the ability to quickly learn new software applications.
• Excellent organizational skills with attention to detail.
• Ability to multitask, prioritize work, and perform effectively in a fast-paced environment.
• Positive attitude, reliability, and a strong commitment to customer satisfaction.

Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled