Senior Community Manager-Greater Charlotte Area

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Senior Community Manager you are the strategic leader responsible for the overall success of multiple multimillion-dollar multifamily apartment communities. This role requires exceptional leadership operational expertise and financial acumen to drive performance across multiple sites. You will oversee community operations lead teams and ensure alignment with company standards while delivering an exceptional living experience for residents.

Leadership & Team Development:

• Lead and develop high-performing teams across multiple communities with clarity purpose and strategic focus.
• Foster a culture of accountability collaboration and excellence across all sites.
• Attract coach and retain top talent energizing teams through influence and motivation to deliver strong consistent results.
• Provide guidance and support for escalated resident concerns across communities ensuring timely and professional resolution.

Sales & Revenue Growth:

• Drive leasing performance across multiple communities by setting goals monitoring KPIs and coaching teams to exceed occupancy and revenue targets.
• Implement portfolio-wide sales strategies that maximize conversion rates and optimize pricing.
• Partner with marketing teams to execute campaigns and maintain a strong social media presence that attracts prospects and builds brand awareness.

Community Advocacy & Resident Experience:

• Champion a resident-centric mindset across all communities delivering exceptional service that strengthens satisfaction and retention.
• Ensure a concierge-level experience for residents and prospects creating positive and memorable interactions.
• Act as a brand ambassador showcasing not just homes but a lifestyle of comfort convenience and premium living.

Operational Excellence

• Oversee day-to-day operations across multiple sites with rigor and efficiency ensuring adherence to standards policies and timelines. Ensure compliance with company policies Fair Housing regulations OSHA standards and all applicable laws.
• Conduct regular property inspections to maintain curb appeal safety and brand standards.
• Manage vendor relationships and negotiate contracts to ensure quality and cost efficiency.

Financial Performance

• Own responsibility for achieving and exceeding Net Operating Income targets across multiple communities through effective revenue generation and expense management.
• Use financial insights to manage budgets control expenses and identify opportunities for long-term value.
• Analyze portfolio metrics and KPIs to identify opportunities for improvement and growth.

Change Leadership & Stakeholder Collaboration

• Embrace and drive change in a fast-paced environment navigating ambiguity with confidence and agility.
• Build and maintain productive relationships with key stakeholders including our centralized center of excellence service teams corporate partners and senior leaders.
• Align stakeholders and navigate competing priorities with diplomacy and shared purpose.

Qualifications

Experience and Education:

• 3 years of measurable sales leadership success in high-velocity short-cycle sales environments such as multifamily luxury retail hospitality timeshare premium automotive or premium lifestyle services
• High school diploma or equivalent required; bachelors degree or equivalent preferred

Performance Orientation:

• Demonstrated ability to achieve and exceed occupancy revenue and NOI targets across multiple sites.
• Proven track record in driving leasing performance pipeline management and disciplined follow-up
• Ability to deliver exceptional resident experiences and consistently exceed customer expectations
• Skilled in collaborating with onsite teams and corporate partners to achieve community goals.

Leadership & Development:

• Proven ability to lead coach and develop high-performing teams with clarity purpose and accountability
• Experience fostering a culture of excellence collaboration and continuous improvement
• Skilled in influencing and motivating teams to achieve strategic objectives and deliver consistent results
• Ability to navigate change with confidence and guide teams through transitions effectively

Skills & Competencies

• Strong financial acumen with experience in budgeting forecasting and expense control across multiple sites
• Excellent organizational communication and problem-solving skills
• Skilled in resolving complex resident concerns with empathy urgency and professionalism.

Technical / Process Skills:

• Proficient in property management software CRM systems and Microsoft Office Suite; comfortable using social media for marketing
• Advanced ability to leverage social media platforms for marketing engagement and brand storytelling
• Comfortable analyzing data and KPIs to drive decisions and continuous improvement

Cultural / Brand Fit:

• Embodies company values and premium brand standards
• Professional appearance and executive presence required

About Cortland

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

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Required Experience:

Senior IC