Language Access Program Manager, Strategy

Must have the ability to lead strategic planning process and revenue growth for Enterprise-wide Language Services, including vision development and goal setting. Project Management certification is helpful.EducationBachelor's degree required in business, healthcare administration, strategy, or related field. Certification / LicenseProject management (PMP) or strategy certifications preferred. Work ExperienceTypically requires 7+ years of progressive experience in healthcare strategy, program management, or business development. Major ResponsibilitiesLead strategic planning processes for Enterprise Language Services including vision development and goal setting. Drive innovation initiatives to advance language access capabilities, service delivery models, and technology adoption. Conduct market analysis and environmental scanning to identify trends, opportunities, and competitive positioning. Develop and execute growth strategy including service expansion, new market entry, and partnership opportunities. Lead revenue strategy and optimization including revenue cycle analysis, billing optimization, and financial sustainability. Manage program development and evolution from concept through implementation and evaluation. Build business cases for strategic investments including ROI projections and impact analysis. Partner with AVP leadership on long-term vision, strategic initiatives, and organizational development. Collaborate with clinical and operational leaders on service line integration and enterprise advocacy. Lead enterprise service line advocacy and stewardship to position language services as an enterprise asset. Manage strategic partnerships and external relationships that advance department capabilities. Develop and present strategic recommendations to executive leadership. Monitor and report on strategic initiative progress, outcomes, and ROI. Facilitate cross-functional strategic alignment across all Language Services functional areas. Knowledge / Skills / AbilitiesStrategic planning and execution skills with experience developing and implementing organizational strategy. Innovation management skills with ability to identify and advance new service delivery models. Market analysis and competitive intelligence skills for healthcare services. Revenue strategy and financial analysis skills including revenue cycle and billing optimization. Business case development and ROI modeling capabilities. Strong executive communication and presentation skills. Program management skills from concept through implementation and evaluation. Strategic partnership development and relationship management skills. Cross-functional collaboration skills for aligning diverse stakeholders around strategic priorities. Healthcare industry knowledge including language access regulations and trends. Change management skills for leading strategic transformation initiatives. Data-driven decision-making with ability to monitor and report on strategic outcomes. Preferred Job RequirementsEducationMaster's degree in business administration, healthcare administration, or related field. Certification / LicensePMP, strategy, or healthcare leadership certifications. Experience7+ years of healthcare strategy or business development experience with enterprise-scale impact. Knowledge / Skills / AbilitiesExperience developing and executing enterprise growth strategies in healthcare. Experience with revenue optimization and financial sustainability initiatives. Experience leading innovation programs from concept through enterprise-scale implementation. Knowledge of value-based care models and their implications for language services. Experience with executive stakeholder management and board-level presentations. Strategic Impact & Value CreationInnovation & Continuous ImprovementDrive enterprise innovation strategy and program portfolio that advances language access capabilities and service delivery models. Lead market analysis and competitive positioning to identify emerging opportunities and technology trends. Develop and implement strategic initiatives that differentiate Language Services and position for long-term competitiveness. Revenue Impact & Financial StewardshipOwn revenue strategy and growth planning that drives financial sustainability and departmental investment. Develop business cases and financial models for strategic programs with measurable ROI projections. Identify and execute revenue optimization initiatives including reimbursable services, grants, and partnership revenue. Operational Excellence & EfficiencyLead strategic planning and organizational alignment around Language Services vision, goals, and initiatives. Drive cross-functional operational improvements that support strategic execution and transformation. Support operational teams with strategic context and program coordination that advances organizational priorities. Patient Experience & Language AccessDevelop enterprise language access strategy aligned with organizational value and patient equity commitments. Identify and lead initiatives that expand language services scope and accessibility for underserved populations. DISCLAIMERAll responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.Brand: Aurora Health CareJob ID: R265440Employment Type: Full TimeJob Area: Support ServicesFunction: Support ServicesIndustry: Ambulatory/Clinical Care Services