Customer Service Representative

Job DescriptionWaste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day-both in their careers and in the communities we serve.If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.About the Customer Service Representative RoleAs a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.Key Responsibilities* Handle a high volume of incoming customer calls with professionalism and accuracy.* Process customer requests including new service setup, service changes, and service discontinuations.* Accept customer payments and assist with billing questions or account updates.* Collaborate with internal teams and customers to determine service needs and resolve issues.* Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.What We're Looking For* 2+ years of high‑volume customer service experience* Proficiency with Microsoft Word, Excel, and Outlook* Strong verbal and written communication skills* A proactive mindset and dedication to customer satisfaction* Ability to problem‑solve and work in a fast‑paced environment* Bilingual in Spanish and English is a plusWhat You'll Get From Us* Competitive Pay: $20-$21 per hour* 401(k) with company match - invest in your future* Comprehensive healthcare benefits including Medical, Dental, and Vision* Employee Perks & Programs:* Mental Health Employee Assistance Program* Emergency Travel Assistance* Prepaid Legal Plan* Employee Stock Purchase Plan* Scholarship opportunities for children* Employee Relief Fund for financial emergencies* Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term DisabilityWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.