Automotive General Manager

Job DescriptionJob DescriptionBenefits: Paid time off401(k)Competitive salary Company Overview Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. The center manager is required to perform assistant manager duties and below Responsibilities: Customer RelationsWelcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.Remind departing customers to submit feedback about their visit.Thank all departing customers and remind them to return.Resolve customer complaints and damage claims.Employee Supervision and Management The Center Manager is responsible for the direct supervision of all employees of the center. Duties include: Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as requiredProvide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock usePrepare payroll each pay periodMaintain accurate and complete employee filesCenter Operations Ensure proper execution of all activities in the service baysPrint and monitor daily, weekly, and monthly sales and inventory reportsMonitor cash register functions and credit card handlingMaintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)Perform daily close-out procedurePrepare weekly and monthly paperworkMonitor inventory, place appropriate orders, and perform accurate monthly inventory countsEnsure cleanliness and appeal of entire siteMaintain safe working environmentMaintain physical plant, tools, equipment, inventory, supplies, and personal propertyOther Duties and Responsibilities Write and mail customer thank you notesSolicit fleet accountsPlan and execute local center marketing functionsParticipate in community activitiesMaintain required postings and records (OSHA, MSDS, federal, state, and local)Qualifications Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skillsBasic literacy (ready, writing, math skills); Verbal communication skillsAbility and licensed to operate motor vehicles; Ability to properly use mechanical hand toolsPrevious experience managing a retail automotive center or equivalent related business required Working Conditions Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting. Benefits/Perks Discounted Services for EmployeesFlexible HoursOpportunities for Advancement