Server Assistant

Server Assistant: Municipal Grand Hotel

Pay: $6 + tips (Potential of making an average of $20-$25/hour)

Management Company: Midnight Auteur

Sector: Luxury Independent Hotel

Property Description: 44 rooms, a restaurant, two bars, a pool, and delicious cocktails from the founders of Death & Co and The Ramble Hotel

Reports to: Director of Outlets, Head Bartender

About Midnight Auteur

Midnight Auteur was born from the successful partnership between The Ramble Hotel in Denver and Death & Co, which began almost six years ago when the storied bar opened its second location in the lobby of The Ramble Hotel. Our new hospitality company was created with a shared intention among founders to build and operate hotels that immerse guests fully and seamlessly between social spaces and retreats offering a setting fit for both celebration and sanctuary. The cocktail anchored experience at The Ramble Hotel, one in which the lobby is interchangeable with the bar, resulted in numerous accolades and awards, including Esquire's Best Bars in America in 2019, North America's 50 Best Bars in 2022 and noted by Cond Nast Traveler as 'the hotel for people who are sick of other hotels.'

As a company, we hold a deep and obsessive reverence for the all-day lobby bar, which is the foundation of Midnight Auteur. We love immersing our team and guests in a vibrant, celebratory experience that only a hotel lobby bar can appropriately capture. We're passionate about the community created and the hospitality shared over a coffee or cocktail while remaining equally committed to providing a luxury respite for our hotel guests.

Altogether, the Midnight Auteur team is passionate about actively evolving hotel, cocktail, and culinary culture, being a progressive and forward-thinking operator, and positively impacting its communities. We look forward to hearing from you!

Cheers

Our Purpose

We create meaningful experiences and connect people through modern classic hotels, anchored by vibrant bars and restaurants.

Our Niche

We operate luxury, independent hotels. We aim to attract guests (and employees) who appreciate great design, food and drink hosted within a vibrant environment, rich with local culture and accompanied by warm hospitality.

The Role

Server Assistants work to support the floor staff as needed. They will also assist in all aspects of FOH, including running food and drink, clearing tables, and greeting guests. All Server Assistants will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service. Server Assistants report to General Managers, Floor Managers, Head Bartenders, Executive Sous Chefs, and the Director of Outlets and are expected to work in tandem with other Servers Assistants, Servers, Bartenders, Barbacks, and Hosts.

What You Will Do

• Demonstrate the Core Values of Midnight Auteur:
• Curiosity We learn and improve through active observation.
• A.B.K - We anticipate, prepare and execute with intention.
• Communication We remove barriers through purposeful communication.
• Thoughtful We engage with purpose and care.
• Connection We build relationships and host with intuition, empathy and transparency.
• Service Standards:
• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
• Provide a strong sense of knowledge and hospitality to our guests and your teammates
• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
• Work toward a thorough knowledge of the Municipal Grand compendium and how to navigate EverNote
• Maintain a comprehensive knowledge of our POS' operation
• Be capable of covering any support position when needed
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
• Comply with sanitation standards and procedures according to health and legal regulations
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
• Additional Duties and Responsibilities:
• Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them
• Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
• Complete weekly cleaning duties, in addition to opening and closing duties
• Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
• Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
• Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
• Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them Municipal Grand's expectations, steps of service steps, and standards operating procedures.
• Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
• Act in a professional manner and represent Municipal Grand graciously whether you are in house, traveling, or at another local establishment
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
• These physical requirements may be accomplished with or without reasonable Accommodations

Required Qualifications:

• Previous experience in a bar/restaurant or hospitality setting
• Ability to work in a fast-paced environment while maintaining composure
• Strong multitasking and time management abilities
• Attention to detail, ensuring accurate order-taking and payment processing
• Outstanding communication skills with the ability to interact effectively with customers and team members
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
• Patience and adaptability
• Self-motivated and a team player

Desired Qualifications:

• Have 1-2 years of experience in a high-volume establishment
• Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Benefits Highlight:

• 50% Paid Medical, Dental and Vision Insurance
• Ample Paid-Time-Off
• Eligible to participate in the company 401k program. The company does not currently match contributions.

Reporting Lines

• The Server Assistant reports directly to all levels of management daily and collaborates with the leadership team as needed.