Order Manager

Digital Power Order Manager Preferred: Nashville, TN Position Summary Schneider Electric is seeking a highly organized, customer-focused Digital Power Order Manager to support the successful execution of Digital Power orders throughout the order lifecycle. This role serves as a critical liaison between customers, Sales, Order Services, Manufacturing Operations, Purchasing, and other internal stakeholders to ensure accurate order execution, timely communication, and an exceptional customer experience. The Digital Power Order Manager functions primarily as an Order Coordinator , overseeing order fulfillment activities from order release through shipment, invoicing, and closeout. This position requires strong communication, problem-solving, and organizational skills, with the ability to collaborate across multiple functions and manage competing priorities in a fast-paced environment. This role is dedicated exclusively to Digital Power line items and serves as a key contributor to customer satisfaction, operational efficiency, and order execution performance. Key Responsibilities Order Coordination & Backlog Management Serve as the primary Order Coordinator for Digital Power orders. Manage the backlog for non-project-related orders, including hardware and third-party pass-through orders. Monitor order progress and coordinate activities to support on-time delivery and customer satisfaction. Coordinate order closeout activities within internal systems, SMS and ESPS. Maintain accurate order records and documentation throughout the order lifecycle. Purchasing & Supplier Coordination Coordinate initial purchasing requests in our internal ESPS system, when required. Partner with Purchasing to facilitate procurement activities and provide required quotation documentation. Support supplier communications to ensure timely execution of order requirements. Maintain and update tracking information in SAP S/4HANA for direct vendor shipments. Customer Service & Communication Serve as the primary point of contact for customer inquiries related to Digital Power orders. Provide timely and accurate order status updates to customers and internal stakeholders. Coordinate expedite requests and communicate progress, risks, and resolution plans. Build and maintain strong customer relationships while delivering a high level of service and responsiveness. Schedule & Operations Coordination Update and maintain schedules within customer-facing systems. Coordinate with Manufacturing Operations, Purchasing, Sales, and Logistics teams to ensure alignment on delivery commitments. Proactively identify schedule risks and facilitate resolution of issues impacting order fulfillment. Drive cross-functional collaboration to support customer requirements and business objectives. Post-Shipment & Financial Support Coordinate final invoicing activities when required. Support post-shipment activities, including warranty coordination and issue resolution. Assist with process improvement initiatives that enhance customer satisfaction and operational performance. Required Qualifications Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field; or equivalent combination of education and experience. Minimum of 3 years of experience in order management, customer service, supply chain, project coordination, or a related business function. Strong interpersonal and communication skills with the ability to collaborate effectively across multiple functions. Strong organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a dynamic environment. Proficiency with ERP systems and Microsoft Office applications. Preferred Qualifications 3–5 years of experience in customer service, order management, supply chain, project coordination, or a related business function. Experience supporting customer-facing order fulfillment processes in a manufacturing, industrial, or technology environment. Knowledge of Schneider Electric systems, including ESPS, SMS, and SAP S/4HANA. Understanding of purchasing, procurement, manufacturing operations, and logistics processes. Experience managing third-party pass-through orders and supplier coordination activities. Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, and PowerPoint. Demonstrated ability to manage multiple priorities and coordinate effectively across cross-functional teams. Continuous improvement mindset with experience identifying opportunities to improve processes and customer experience. Key Competencies Customer Focus Order Management & Coordination Cross-Functional Collaboration Communication Excellence Problem Solving & Decision Making Organizational Effectiveness Attention to Detail Accountability & Ownership Adaptability Continuous Improvement What's in it for me? Diverse project portfolio that accelerates your skills and career development Collaborative culture with access to mentorship and learning opportunities Meaningful work that directly impacts customer success and satisfaction Clear pathways for advancement within project management and operations Ready to launch your career in project execution? We'd love to hear from you! At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 68,000 - USD 102,000 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr Schneider Electric