Customer Service Representative - State Farm Agent Team Member

Benefits Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development 401(k) matching Role Description As a Customer Service Representative - State Farm Agent Team Member with Megan Spence - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and ability to communicate confidently make you a strong fit. In this role, you will build trust with customers, influence positive outcomes through clear guidance and recommendations, and serve as a reliable point of contact for their insurance needs. We look forward to connecting with you if you are a customer-focused, empathetic team member who enjoys building rapport and contributing to shared goals. We anticipate internal growth opportunities for especially driven and sales‑minded candidates who take ownership of their work and enjoy influencing customer decisions in a helpful, ethical way. If you’re motivated, coachable, and excited to grow in a supportive, high‑energy environment where your effort truly matters, you’ll feel right at home here. Responsibilities Answer customer inquiries and provide clear, confident policy information. Build strong relationships with customers by understanding their needs and recommending appropriate coverage options. Assist customers with policy changes and updates while identifying opportunities to support retention and cross‑sell efforts. Process insurance claims and follow up with customers to ensure a smooth and supportive experience. Maintain accurate records of customer interactions and collaborate with team members to deliver consistent service. Qualifications Strong communication and interpersonal skills, with the ability to confidently explain information and influence positive customer decisions. Comfortable representing the agency in customer conversations by building trust, guiding discussions, and advocating for appropriate solutions. Ability to stay organized and focused while managing multiple priorities and customer interactions. Detail‑oriented, reliable, and accountable for follow‑through and outcomes. Previous customer service experience preferred; interest in sales‑related conversations and influencing outcomes is a plus. #J-18808-Ljbffr Megan Spence - State Farm Agent