Manager Sales and Service (University of the Pacific)

MANAGER, SALES & SERVICE (UNIVERSITY OF THE PACIFIC)

Stockton, CA

(On-Site)

THE RUNDOWN

Playfly Sports is looking for a Manager, Sales & Service to join our team with Pacific Athletics at the University of the Pacific. The Manager, Sales & Service drives revenue through sponsorship and ticket sales, serving as the primary liaison between clients and the University's Athletics Department. This role is responsible for renewing and growing sponsorship and season ticket accounts while generating new business through upselling, cross-selling, and referrals.

What You’ll Accomplish

• Generate revenue through outbound and inbound ticket sales efforts including season tickets, group sales, premium seating, hospitality packages, and special event experiences.
• Develop relationships with local and regional partners to highlight the value of collegiate sponsorships
• Support the development of year-end recaps and participate in renewal planning discussions
• Stay informed on industry trends and best practices, brand activations, digital marketing tools, and emerging sponsorship platforms
• Support Director of Sales in the recruiting, hiring and professional development of Ticket sales and service staff.
• Collaborate with internal teams to execute partner deliverables in alignment with contract terms and brand standards
• Collaborate and support marketing and creative teams to develop and execute innovative ticket sales campaigns, promotional initiatives, and fan engagement strategies designed to increase attendance and revenue.
• Develop and maintain strong relationships with fans, alumni, corporate partners, and community organizations to increase customer retention and long-term engagement.
• Work closely with athletic department leadership, marketing teams, and external partners to align revenue generation initiatives with organizational goals.
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales and service team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
• Investigate and resolve ticket-related issues
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client
• Other job-related duties as assigned

What You’ll Bring

• Minimum of 1-3 years of experiences working in sales or service with collegiate and/or professional sports team.
• Bachelor's Degree preferred but not required
• Results oriented leader with proven ability to motivate people and maximize revenue production
• Proven track record in revenue generation
• Must be enthusiastic, creative and able to think both strategically and tactically
• Ability to work in a dynamic, high paced environment
• Creative thinker with the ability to develop innovative marketing and promotional ideas that drive fan engagement and attendance.
• Experience and working knowledge of ActiveCampaign and Vivenu ticketing and reporting systems is strongly preferred
• Demonstrated proficiency in Microsoft Office Suite
• Demonstrated problem-solving abilities
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment
• Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships
• Ability to work well with others and comfortable taking initiative
• Proven ability to provide exceptional customer service to internal and external customers
• Self-motivated and energetic
• Working knowledge of NCAA rules and regulations
• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

Travel, Lifting, Physical Requirements

• Willingness and ability to work long hours, including holidays and weekends as required
• The work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel. Less than 5%

Compensation

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The Base Pay Range For This Role Is

$65,000 - $70,000 USD

What We Do

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

What We Stand For

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on us.fitly.work.

We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

Equal Opportunity Employer

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