Retail Support Specialist

Job Description

Job Description

JOB PURPOSE  

Retail Support Specialist supports individuals with disabilities by fostering independence, skill development, and community engagement through retail and warehouse-based activities. This role combines traditional retail tasks with job coaching responsibilities and provides support across multiple RISE locations, including the retail store and warehouse. The Retail Support Specialist plays a critical role in mentoring individuals and helping them achieve personal and employment goals.

SUPERVISOR

Retail Support Supervisor

POSITION TYPE

Hourly – Part-Time

MAIN DUTIES AND RESPONSIBILITIES

Retail & Warehouse Support

• Greet and assist customers in a courteous and professional manner.
• Operate point-of-sale (POS) systems to process customer transactions accurately.
• Stock merchandise and maintain clean, organized sales and storage areas.
• Accept, sort, and organize donations at the warehouse as needed.
• Support store upkeep, including interior and exterior cleanliness and organization.

Job Coaching & Individual Support

• Provide one-on-one support and coaching for individuals with disabilities in workplace tasks.
• Help individuals learn job responsibilities, workplace etiquette, and vocational skills.
• Encourage creativity, independence, and problem-solving.
• Adapt coaching methods to match individual needs and support goals.
• Support personal growth by promoting patience, perseverance, and self-confidence.

Multi-Site Collaboration

• Work at various RISE locations as scheduled, including the retail store and donation warehouse.
• Demonstrate flexibility in job duties based on location-specific needs.

Communication & Documentation

• Represent RISE in a professional and respectful manner to families, community partners, and agency contacts.
• Maintain confidentiality in accordance with HIPAA and agency standards.
• Complete all required documentation and reporting in a timely, accurate, and confidential manner.
• Report any unsafe conditions, incidents, or concerns immediately to the appropriate supervisor.

Teamwork

• Collaborate with coworkers and other departments to meet shared goals.
• Treat all individuals, families, and team members with dignity and respect.
• Foster a positive, inclusive environment aligned with RISE’s mission and values.

Safety

• Follow safety procedures in all environments, including proper lifting and use of equipment.
• Immediately report any unsafe situations or equipment malfunctions.

Perform other responsibilities as assigned by your supervisor to support agency goals and individual success.

QUALIFICATIONS & SKILLS

• Must be 18 years of age.
• High School Diploma or GED is required.
• Must successfully complete a pre-employment background check and any subsequent background check after employment.
• Must have a valid driver’s license and be able to obtain a Missouri Class E chauffeur’s license within 14 days of hire.
• Successfully complete employment-related training as directed.
• Flexible and willing to work evenings, weekends, and holidays as needed.
• Strong interpersonal and communication skills.
• Patient, compassionate, and supportive approach to working with individuals with disabilities.
• Basic computer and POS system proficiency.
• Strong attention to detail and organizational skills.
• Ability to be coachable and adaptable in a dynamic work environment.

PHYSICAL REQUIREMENTS

• Must be able to stand, walk, bend, and lift for prolonged periods.
• Ability to lift/push/pull up to 50 lbs.

BENEFITS

• Paid vacation.
• Paid training.
• Tuition Reimbursement.
• Referral bonuses.

ABOUT RISE COMMUNITY SERVICES 

RISE was founded in 1979 with one simple, but lofty goal: to create perfect lives for individuals with disabilities. Our core values of safety, respect, growth, compassion, and teamwork drive everything we do. We hold ourselves accountable to these values as we strive to make a meaningful difference in the lives of those we serve. At RISE, we are more than just an organization; we are a family. Together, we work tirelessly to uplift and empower our community, one family at a time.

EQUAL OPPORTUNITY COMMITMENT

RISE is committed to provide equal employment opportunities for all individuals, and we welcome candidates from all backgrounds. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, gender identity or expression, veteran status, military or uniformed service, or any other characteristic protected by federal, state, or local law.