Staff Product Manager

Staff Product Manager

At Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We're expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can't do it exceptionally well, we don't do it. It's how we've assembled a team of world-class builders, thinkers, and doers. And it's how we're reinventing what's possible every day.

Role Description:

As Staff Product Manager, API & Developer Ecosystem, you will own the vision, strategy, and success of Plume's API gateway platform and the developer ecosystem built on top of it. This includes defining and driving the roadmap for USP (TR-369) and TR-181 data model–based interfaces, API gateway architecture, and the tooling that enables ISP and third-party developers to build, test, and deploy integrations at scale across millions of connected homes. You'll be equal parts WiFi domain expert, standards authority, platform product leader, and developer advocate—someone who can author and review data model schemas, shape git-based cookbook workflows for partner onboarding, and rally cross-functional teams to deliver world-class developer experiences.

You'll be the founding force behind Plume's external developer ecosystem, establishing the programs, documentation, and community that turn our API gateway into an open platform ISPs and their technology partners build on.

This is a high-visibility, high-impact role for a technical product leader who bridges deep WiFi, protocol, and data-model expertise with the ability to build thriving developer communities—someone equally comfortable analyzing 802.11 roaming behavior, debating USP message semantics in a BBF working group, and presenting a platform go-to-market strategy to executives.

Responsibilities:

• Drive forward the API Gateway & Data Model Roadmap: define and prioritize the product roadmap for Plume's API gateway, USP (TR-369) controller interfaces, and TR-181 data model extensions, aligning with company strategy and ISP partner needs.
• Build the Developer Ecosystem: establish and grow an external developer program from the ground up—including developer portals, documentation, sandbox environments, sample cookbooks, and community engagement—to drive third-party adoption of Plume's platform APIs.
• Drive Standards & Data Schema Design: represent Plume in Broadband Forum (BBF) and related standards bodies; author, review, and extend TR-181 data model objects and USP protocol specifications to meet product and partner requirements.
• Shape Git-Based Cookbook & Integration Workflows: define the product experience for git-managed configuration cookbooks, CI/CD pipelines, and version-controlled integration templates that partners and internal teams use to onboard, customize, and deploy API-driven services.
• Lead Cross-Functional Collaboration: partner with engineering, firmware, cloud platform, marketing, sales, and customer success teams to deliver cohesive API products and developer tools.
• Champion the Voice of the Customer & Partner: ensure ISP operator needs, developer pain points, and partner integration requirements are at the heart of every platform decision.
• Measure, Learn & Adapt: define API adoption metrics, developer engagement KPIs, and integration success criteria; use data-driven insights to iterate on the platform and ecosystem strategy.

Qualifications:

• BS/MS/PhD in Computer Science, Engineering, Telecommunications, or related field.
• 8+ years in technical product management, platform engineering, or developer relations roles within the broadband, telecommunications, or connected-home industry.
• Strong working knowledge of USP (TR-369), TR-069, and TR-181 data models—including experience authoring, extending, or reviewing data model schema definitions.
• Hands-on experience with API gateway platforms, RESTful and event-driven API design, and developer tooling (OpenAPI/Swagger, Postman, developer portals).
• Proficiency with git-based workflows, configuration-as-code patterns, and cookbook/recipe-style integration templates (e.g., Chef, Ansible, or custom git-managed cookbooks).
• Previous active participation in a standards body or alliance (BBF, IETF, IEEE, or similar); experience contributing to or editing published specifications is strongly preferred.
• Experience building or scaling a developer ecosystem, partner program, or external API platform for a B2B or infrastructure product.
• In-depth knowledge of WiFi technologies and standards (802.11a/b/g/n/ac/ax/be), including RF fundamentals, roaming, mesh networking, band steering, and QoS mechanisms. Ability to serve as a resident WiFi subject-matter expert within the organization.
• Current CWNA (Certified Wireless Network Administrator) certification required; CWSP, CWDP, CWAP, or CWNE certification strongly preferred.

Experience & Skills:

• Demonstrated success defining product vision, setting strategy, and driving execution across the full product lifecycle for platform or API products.
• Deep technical acumen spanning WiFi (802.11 standards, RF design, mesh architectures) and broadband protocols, with the ability to read and write data model schemas, discuss API architecture and protocol tradeoffs with engineering, and contribute hands-on to specification documents.
• Proven ability to establish developer programs from scratch: writing technical documentation, creating quickstart guides and cookbooks, and building feedback loops with an external developer community.
• Effective communicator with demonstrated ability to influence at all levels of the organization, present to leadership, and serve as the external evangelist for the platform.
• Proficiency in Jira, Confluence, git (including branching strategies, pull-request workflows, and CI/CD pipelines), and other product development tools.
• Proven ability to operate and lead in agile environments with experience in iterative development, backlog prioritization, and rapid prototyping.
• Demonstrated ability to leverage modern AI tools and rapid prototyping platforms (ChatGPT, Perplexity, Replit, Cursor, etc.) to accelerate product discovery and developer experience innovation.
• Experience managing platform products at large scale, including API versioning, backward compatibility, rate limiting, and ensuring performance, reliability, and security for enterprise customers and their developer communities.

Total Compensation package would include: anticipated base compensation range of $159,000.00 - $185,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee's base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.

As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume partners with over 400 ISP customers, including some of the world's largest such as Comcast, Charter, Liberty Global, and J:COM.

Using OpenSync, the most widely supported open-source, silicon-to-cloud framework for smart spaces, Plume's software-defined network allows ISPs to decouple their service offerings from hardware and rapidly curate and deliver new services over a multi-vendor, open-platform architecture.

Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined