Office Assistant

Job Description

Job Description

Office Assistant – Full-Time/Part-Time
Chicago Merry Maids 

Job Summary
Join Chicago Merry Maids as an Office Assistant and become a key member of a trusted national brand. In this fast-paced, multi-functional role, you’ll support daily office operations, deliver outstanding customer service, and help drive both team and customer success. If you thrive in a structured, team-driven environment and enjoy variety in your workday, this opportunity is an excellent way to build your career in customer service, recruiting, and office administration.

Key Responsibilities

• Customer Service & Sales Support
  • Answer incoming calls and respond to customer inquiries
  • Persuade potential customers to schedule sales calls or cleaning services
  • Handle customer concerns and assist with retention follow-up calls
• Recruiting & Hiring Support
  • Respond to applicant inquiries and guide candidates through the hiring process
  • Conduct initial application reviews and assist with interviews
  • Support onboarding and administer New Employee Orientation
• Office Operations & Scheduling
  • Assist in daily operations using Merry Maids 360 (MM360) software
  • Prepare and manage daily cleaning schedules
  • Maintain accurate business files and records
  • Complete daily reports and review performance with management
• Training & Team Support
  • Assist with training new team members on procedures and expectations
  • Demonstrate proper cleaning techniques and safety procedures
  • Review training materials and ensure compliance with company standards
  • Support equipment checks, including daily vacuum maintenance
• General Office Responsibilities
  • Maintain a clean, organized, and welcoming office environment
  • Assist with inventory and preparation of cleaning supplies
  • Support team members as needed, including filling in for field staff when necessary
  • Contribute to a positive, team-oriented work environment

Requirements

• Strong customer service and communication skills
• Comfortable handling high call volume and multitasking
• Ability to confidently guide customers and applicants over the phone
• Organized, detail-oriented, and process-driven
• Ability to work independently and as part of a team
• Bilingual (English/Spanish) preferred

Qualifications

• Ability to speak and hear clearly (English required, Spanish a plus)
• Strong reading and writing skills in English
• Ability to document and track call results and interactions
• Previous experience in customer service, office administration, or call center preferred

Physical & Work Requirements

• Ability to sit, stand, and move throughout the office as needed
• Comfortable working on a computer and phone for extended periods
• Ability to assist with light lifting and office organization

Schedule

• Full-Time and Part-Time positions available.
• Standard work week Monday-Friday

Why You'll Love Working Here

• Work with an established, trusted national brand
• Be part of a positive, team-oriented work environment
• Opportunities for growth within the company
• Gain experience across customer service, recruiting, and operations

Join the Team
If you’re organized, people-focused, and ready to play a key role in daily operations, apply now and join the Merry Maids team.