Call Center Agent (Must be clear on state taxes)

Job Description

Job Description

• MUST HAVE A MINIMUM OF 2-3 YEARS OF CALL CENTER EXP
• In this role you will answer inbound calls from customers who have questions, comments, or complaints about our services. You will also assist with new account setup, update, etc. All customer service representatives are trained to understand Peach Pass so they can provide our customers with excellent service. We prefer candidates who have prior call center, customer service experience.
  Minimum Requirements:
  High school diploma or equivalent. Requires previous experience in a customer service call center environment, excellent verbal, and written communication skills., and above average interpersonal skills. Applicant must possess excellent interpersonal skills for interacting with a broad range of clients. Must be organized, self-motivated, analytical and detail oriented. The ability to work under minimal direct supervision is also required, along with the ability to prioritize duties quickly and effectively. A positive and team-player attitude is also required. The understanding of business urgency and the capability of taking individual initiative are needed.
• Receiving customer telephone calls
• Opening new accounts
• Manage/Close existing accounts.
• Providing Toll Lane information – location and entry/exit points
• Opening cases for escalated issues
• Resolve problems by listening to the customer’s questions and concerns and explaining the best solution to solve the problem.