Management Program Analyst (UX/UI Designer), GS-0343-13, FPL GS-13 (TERM) (Direct Hire) (Continuous)

Management Program Analyst (UX/UI Designer)

This is an open continuous announcement to fill current and future vacancies, until 08/14/2026. This is a term position with a not to exceed 13 months which can be extended up to four years with a possibility of being converted to permanent. Note: There is a full time permanent competitive position being announced at the same time for another position under FSA-2026-0092, if you would like to be considered for both. Applicants must apply for both announcements as they are two different appointment lengths. We encourage you to read this entire vacancy announcement prior to submitting your application.

As a Management Program Analyst (UX/UI Designer), GS-0343-13, you will be responsible for:

• Leading human centered design practices such as user experience (UX) research and interaction design (lxD) to help improve products on FSA's customer facing site, StudentAid.ed.gov. The site provides customers with a personalized and self service experience across multiple channels that covers the federal student aid journey which includes learning about financial aid, applying for financial aid, and managing aid including loans.
• Applying qualitative and quantitative methods to assess program efficiency, effectiveness, guidelines, practices, procedures, administrative operations, processes, and mechanisms, as well as evaluating progress toward program goals and objectives.
• Preparing reports and briefs for program management while implementing and promoting best practices in organizational change management.
• Leading and working independently to conduct and oversee UX research to understand the needs of students, parents and borrowers and develop reports and recommendations to FSA stakeholders.
• Overseeing user research activities, including development of detailed customer journeys; analyzing FSA and servicer legacy websites to understand their functionality and gather requirements; eliciting requirements from customers, subject matter experts, and product owners; and assisting vendor and FSA staff.
• Leading the development interactive prototypes as part of the design process and stakeholder reviews while communicating requirements to vendors and providing feedback to vendors on deliverables.
• Collaborating with vendor and FSA staff to design the digital experience for students, parents, borrowers, schools, and partners; working with the development team to understand technical constraints and communicating the desired functionality for the digital platform; answering user interface design questions; and participating in user acceptance testing.