Medical Support Assistant (Advanced)

VA Careers - Medical Support Assistant

The Medical Support Assistant works collaboratively in an interdisciplinary coordinated care delivery model and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for all Non VA Care. Communicates with Non VA Care providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedules the appropriate level of care and documents the schedule in the appropriate consult. Obtains medical documentation from Non VA providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Coordinates internal and external care between customers and providers. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Healthcare Identification Card (VHIC) for identification. He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Work Schedule: 8:00 am - 4:30 pm Monday - Friday (Subject to change based on the needs of the agency). Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 59634F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized