Leasing Consultant

Leasing ConsultantAustin, TX 78758OverviewPosition Type Full Time Category LeasingDescriptionWeidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. While this job description is complete, some responsibilities may not be specifically addressed. As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.Primary Responsibilities:Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenitiesRespond to resident and prospective resident calls and emails promptly in the morningAnswer incoming calls, convert phone calls into walk in traffic, set viewing appointmentsTour prospective residents with energy and enthusiasm the Weidner wayEnsure successful leasing by facilitating the application process at the end of the tourReview and process all applications immediately upon receiptTimely and respectful communication with applicants upon receiving resultsFollow Weidner Move In Experience with all approved applicantsMaintain and follow up on traffic in queueShop competitive properties at least monthly; Adhere to daily marketing and leasing strategiesEnsure market ready apartments, common areas and amenities are clean and maintained daily to Weidner's quality standardsAssist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive informationAccompany vendors to vacant and/or occupied units, as neededAssist with lease renewals in a timely manner and promote resident retentionEnsure leasing office is clean, orderly, and professionally presentable at all timesCreate, store and maintain residential files, while ensuring strict confidentialityCollect revenues; including rents, deposits and feesAccept and document service requests; follow up upon completionFollow all company key logging and storing proceduresRegular and effective communication with Community DirectorPromote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illnessInspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediatelyQualificationsQualifications:Prior customer service experience requiredComplete tasks in a safe and efficient mannerAbility to work in a fast-paced environment with strong motivation to learn & contribute on a daily basisAble to give professional directions clearly in person, over the phone, email, and textExperienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook)Yardi and Paycom experience preferred; Willing and able to learn new software programsFollow Weidner's Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal lawsPrompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all timesWork effectively and cooperatively in a team environment and/or independentlyAbility to work outside of normal scheduled hours as neededWilling and able to be assigned to other Weidner properties as neededWorking knowledge of English; detail oriented, well organizedMust agree to a criminal background check and sign an agreement for voluntary drug testingMust have access to personal vehicle and/or reliable transportation, at all timesDriver's license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work