IBX Logistics Technician - Kent, WA

Job Title

Job Summary: Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

• Supports the team with controls stock inventory and oversees the accuracy of documentation.
• Works with internal/external customers and other departments to ensure deliveries are made in a timely manner.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Documentation & System Updates

• Ensures accuracy of supporting documentation
• Uses system tools to maintain accurate records, and escalates when queries arise.
• Enters all goods received in the stock inventory system, updates the database, and correlates the items received to ensure order requirements are fulfilled.
• Supports the team by mentoring junior team members with moderately difficult orders where judgement and recommendations may be required.

Shipping & Receiving

• Receives goods delivered to the IBX either directly or following acceptance by security, within a moderate scope.
• Assists in daily warehouse duties, satisfying internal customers' requirements, and ensuring accuracy of shipments.
• Ensures items are dispatched and coordinates speedy and efficient delivery of goods to the required destination; obtains sign-off for receipt.
• Uses Shipment spotlight and shipment dashboard for customers inbound/outbound shipments.

Problem Solving

• Contacts suppliers Original Equipment Manufacturer (OEM) and internal customers on stock and projected delivery times for special orders.

Inventory Management

• Allocations of stock inventory to internal customers, scheduling materials to be moved to and from IBX's; coordinates inventory transfers with related departments. May include applying proper safety procedures related to hazardous materials.
• Maintains minimum/maximum stock for projects and operations teams.
• Assists with monthly physical counts, reconciling variances, inputting data into the Warehouse Management System (WMS) software using Equinix database.
• Picks and correlates items ordered and stores them in the relevant IBX bins for the customers for standard orders.
• Informs recipients of any shortfall's in quantities and backorder times.

Hazardous Materials

• Handles hazardous materials independently.
• Ensures proper storage of hazardous materials.
• Follows and complies with hazardous materials through moderate protocols, as described by regional regulatory bodies.

Equipment

• Organizes stored and/or abandoned equipment and maintains inventory of equipment.
• Uses the aging shipment business processes/tools for shipments over 5 days 14 days, 30 days and 90 days.
• Liaises with the Customer Service Associate (CSA) team on these issues and implements solutions.
• Tracks "in use" and or "highly available" software licenses.
• Uses software lifecycle for software license management.
• Uses historical data and systems to renew or solve moderate renewal issues for software licensing.

IBX Support

• Assists with delivering and removal of customers equipment from cages.
• When requested by a Smart Hand (SH) request, assists with packing customers equipment with packing material so that it can be shipped from the IBX.