Claims Adjuster Trainee

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position, which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims. This is a hybrid role, which means you’ll work in-office Tuesdays and Thursdays and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like. You must reside within a commutable distance to either Progressive’s Smyrna, TN or Nashville, TN Claims office at 555 Marriott Dr, Suite 500 Nashville, TN OR 891 Seven Oaks, Suite 1200 Smyrna, TN. Duties & responsibilities (upon completion of training) Determine coverage Determine liability (who’s at fault for the damages) Interview customers, claimants, and witnesses Partner with appraisers/estimators to manage vehicle repairs Negotiate with customers and other insurance carriers and resolve claims Minimum Qualifications Three years of work experience OR Bachelor’s degree OR Two years work experience and an associate degree Training Schedule: Monday - Friday 8:30 AM - 5:30 PM Onboarding Training Schedule: Monday - Friday 8:00 AM - 5:00 PM Work Schedule: Monday - Friday 9:00 AM - 6:00 PM Location Nashville or Smyrna, TN Compensation Once you complete training (which includes passing any necessary testing requirements), your salary will be $54,000 - $57,500.year. However, during training, you will be paid an hourly rate based on your annual salary. Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance. Benefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role. #J-18808-Ljbffr Progressive Insurance