Customer Service Analyst
Virtual Vocations Inc
Providing high-quality support to users, the full-time Tier 1 Customer Service Analyst will resolve incoming inquiries related to system access and functionality, adhering to established Help Desk workflows, while working remotely. Key responsibilities Provide administrative and technical support for the Center for Medicare & Medicaid Services (CMS) Technical Help Desk Resolve incoming support requests from customers through various communication mediums Track support requests using ServiceNow and notify customers of system status updates Required qualifications Ability to obtain a U.S. Federal Position of Trust clearance designation Bachelor's Degree or 2 years of equivalent experience in a related field One or more years of proven experience in an IT service desk and customer service environment Experience using Help Desk ticketing systems in a federal healthcare space Must have lived in the United States for 3 of the last 5 years
Vacancy posted 2 days ago
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