Front Desk Representative

Job Description

Job Description

Eye Physicians & Surgeons of Columbia is looking for a knowledgeable, organized, enthusiastic candidate to work in a fast-paced, high-volume environment. Will serve as a first point of contact for all patients and is responsible for providing exceptional customer service to create a positive experience for everyone visiting or contacting our office. The position requires excellent communication and computer skills. Knowledge of managed care and government insurance types and scheduling in a medical setting is necessary. Previous medical office experience required.

REQUIREMENTS:

• Prior experience in a medical office or healthcare setting.
• Excellent communication skills, both verbal and written.
• Demonstrated customer service skills with a friendly and approachable professional demeanor.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail with a dedication to accuracy.
• Ability to work independently and as part of a team.
• A commitment to upholding patient confidentiality according to HIPAA regulations.
• Professional phone etiquette is a must.
• Proficient in Microsoft Office applications.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Greet patients in a professional and compassionate manner upon arrival, check-in patients, obtain insurance information and other necessary data to ensure complete and accurate registration.
• Collect co-payments and payments for services rendered.
• Answer multi-line phones, triage calls, and either direct the caller to the appropriate party or handle the caller’s needs.
• Coordinate with clinical staff to ensure efficient patient flow.
• Maintain cleanliness and organization of the front desk area.
• Handle sensitive patient information with confidentiality and discretion.
• Check-out patients and schedule future appointments.
• Review schedules for referrals needed, obtain those that the office takes responsibility for and work with patients to obtain others.
• Adhere to office policies and procedures to ensure quality service delivery.
• Scan pertinent patient information into EHR.
• Respond to and fulfill medical records requests.
• Review eligibility report daily and work all accounts where eligibility is incomplete, inactive, or unverified.
• Verify patient credits and generate account alerts for front desk.
• Review all patient balances prior to their appointment and alert front desk of balances to collect.
• Serve as a secondary back up to billing and insurance staff.
• Prepare charts for the next clinic day.
• Prepare and reconcile end of day report and balance cash drawer each day.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Employee discount
• Uniform allowance