General Manager of Waiting Room

Job Description

Job Description

GENERAL MANAGER OF WAITING ROOM – JOB DESCRIPTION

General Manager of Waiting Room Responsibilities:

The General Manager of Waiting Room has the ultimate responsibility for leading all aspects of The Waiting Room. The General Manager of Waiting Room is a hands-on, guest-facing, leadership position responsible for the overall operation and performance of the bar. The General Manager of Waiting Room leads and develops the team, drives sales and profitability, manages labor and inventory, maintains operational and hospitality standards and ensures policies and procedures are consistently exceeded. The General Manager of Waiting Room works alongside the team and assists with bartending and/or kitchen coverage. The General Manager reports directly to the District Manager. 

General Manager of Waiting Room duties will include, but are not limited to:

• Lead and oversee all day-to-day operations of the bar
• Drive the overall financial, operational and guest service performance 
• Execute the mission and vision, goals, policies, procedures and operating standards
• Hire, train, coach develop and manage bartenders and line cooks
• Address performance concerns and disciplinary matters in a timely manner
• Create and manage weekly schedule and resolve coverage issues as they come up
• Hold pre-shift meetings, provide ongoing training and keep regular communication with the team
• Drive sales through hospitality, suggestive selling, promotions, events and guest engagement 
• Monitor sales trends and find opportunities to improve revenue and profitability 
• Run weekly promotions, themed events and other special activities
• Develop and grow private events including event planning, contracts, deposits, execution and follow up
• Support marketing through social media content, promotions and community outreach
• Protect and promote the music-focused identity, atmosphere and culture of The Waiting Room
• Manage liquor, beer, wine, food and non-alcoholic inventory, keep stock at par levels and place orders 
• Monitor COGS, pour costs, product waste, comps, voids and discounts
• Complete accurate inventory counts and required inventory controls on time 
• Complete required daily and weekly paperwork, sales reports, deposits and other administrative duties on time 
• Report on all maintenance needs promptly 
• Follow incident reporting procedure and report employee or guest incidents as required 

 

Experience/Qualifications:

• High School Diploma or equivalent

 

• Four (4) years of experience in food and beverage, bar or hospitality experience
• Two (2) years of supervisory or management experience 

• Indiana license to sell/serve alcohol
• Food protection manager certification (ServSafe Manager or equivalent)
• Must be able to stand and walk for up to 10 hours per shift 
• Must be able to regularly lift, carry, push and pull items weighing up to 50lbs
• Regular exposure to loud, amplified music and strong base vibration for extended periods 

• Strong organizational skills and detail oriented 

• Inventory and labor management skills

Preferred Skills:

• Cocktail and beverage knowledge 
• Passion for music, hospitality and community engagement 
• Social media and event planning 

 

Hours:

The General Manager of Waiting Room is a full time position and hours may vary including nights and weekends

Salary/Income:

The General Manager of Waiting Room is an exempt, salaried position

Tip Policy:

The General Manager of Waiting Room, as a manager, is not eligible for the tip pool, tip jar, or tabs shared with bartenders 

Must be available Wednesday-Saturday.