Transaction Coordinator

Description

Transaction Coordinator

If you’re someone who enjoys staying organized, solving problems, helping customers, and making sure the details never fall through the cracks, this could be a great opportunity for you. As a Transaction Coordinator, you’ll play an important role in supporting our sales team and ensuring customers have a seamless experience from the moment an order is placed through final delivery.

Whether you’ve worked in sales support, customer service, retail, project coordination, or another fast-paced environment, this role is a great fit for someone who thrives on multitasking, enjoys working with people, and is excited to learn and grow.

What you’ll be doing:

• Support our sales team by coordinating customer orders from purchase through successful delivery

• Answer incoming customer calls with professionalism, enthusiasm, and a helpful attitude

• Route customer requests to the appropriate team members while ensuring timely follow up

• Research and communicate shipment tracking information to customers

• Purchase products for customer orders using established guidelines

• Coordinate with internal teams including sales, shipping, receiving, and accounting to ensure orders move smoothly through each stage

• Assist customer with questions related to invoicing, shipping, product returns, damaged shipments, or missing items

• Help resolve customer concerns by identifying solutions and keeping customers informed throughout the process

• Maintain a working knowledge of our products and services to provide effective support

• Build positive relationships with teammates and contribute to a collaborative, customer-focused environment

What we’re looking for:

• Experience supporting customers, coordinating work, or assisting a sales or operations team in a fast-paced environment

• Strong attention to detail and the ability to stay organized while managing multiple priorities

• Customer-first mindset with a passion for delivering a positive experience

• Proficiency in Microsoft Office and strong time management skills with ability to prioritize work and meet deadlines

• Collaborative approach and ability to build strong working relationships across teams

Bonus Points:

• Previous sales support, order management, or transaction coordinator experience

• Experience in customer service, retail, or another role where you balanced multiple priorities while delivering excellent customer service

• Exposure to project management, project coordination, or working in a project-driven environment

• Experience using Oracle or another ERP/business system

Education:

• High school diploma or equivalent

Travel:

• 25%

Pay Range:

• $23/hr-$28/hr depending on experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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