Customer Enablement Manager

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!Role OverviewBotify thrives on the success of our customers. We are looking for a strategic, results-driven SEO Success Manager (SSM) to engage and enable Botify’s customers to deploy and fully utilize the Botify Platform to achieve their business outcomes. As an SSM, you will contribute to the ultimate success of the Botify customers’ onboarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botify’s insights and recommendations, leading to project success, retention, and expansion. This role requires a deep understanding of Technical SEO for enterprise e-commerce websites, exceptional problem-solving skills, and a passion for delivering outstanding customer experiences.Your responsibilities:Customer Onboarding: Work closely with customers to understand their specific SEO strategy and build a success plan that meets their needs and objectives leveraging the Botify platform.Training: Identify customers’ core use cases and deliver customized training across various levels and functions in our customers’ organizationsPlatform Configuration: Configure crawl and render settings, create custom reports, and co-develop business logic to meet customer specificationsProject Management: Manage multiple customer projects simultaneously, ensuring timely and successful implementations. Define project scopes, timelines, and deliverables. Monitor progress and address any issues that may arise.Platform Support: Act as the primary point of contact for customers' technical inquiries and issues. Troubleshoot and resolve technical problems, working closely with our technical support team when necessary.Best Practices: Provide strategic guidance to customers on how to maximize the value of Botify products with consideration to technical SEO best practices.Documentation: Maintain comprehensive documentation of customer configurations, customizations, and project details. Create user guides and training materials as needed.Continuous Learning: Stay up-to-date with the latest trends in SEO and search engine technology. Share knowledge with the team to enhance our collective expertise.Voice of Customer: Provide feedback to our product team including feature requests and suggested product enhancements.Your qualification:3+ years of experience as an in-house SEO for a large website or at an agency, covering all aspects of SEO from high-level strategy down to technical SEOYou possess a strong understanding of search engines' crawling behavior and impact on traffic and revenueAdvanced knowledge and experience in the common tools of SEO, Google and Bing Search Console, Web Analytics, Botify Analytics a plusIntermediate understanding of HTML, CSS, and JavaScriptYou have some background in project management, preferably as an SEO Program Manager or SEO Project ManagerYou possess exceptional analytical, statistical, and problem-solving skillsYou have strong interpersonal skills; you can work with both technical and business stakeholdersYou are comfortable with technical concepts and adept at learning new technology applicationsSalary:$95,000 - $105,000 base salary + 15% bonusWhat we offer:Unlimited Time Off11 company holidays16 weeks of parental leaveSummer FridaysClassPass SubscriptionTeam building events and initiativesFlexible work policyCommuter benefits401kHealth and Wellness perksWe are proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.This position is not eligible for employment visa sponsorship.