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Guest Room Attendant

Clevelander Ocean LP

Primary Focus:

The Guest Room Attendant prepares and maintains guest rooms to Clevelander South Beach's cleanliness and presentation standards, ensuring every room is fresh, organized, and guest-ready. This role plays a direct part in the comfort and satisfaction of every guest's stay, bringing genuine care and attention to detail to every room serviced.

Areas of Responsibility:
  • Cleans windows, doors, walls, closets, and fixtures in rooms and public areas, including hard-to-reach spaces, to maintain a clean and presentable facility.
  • Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners to remove dust and cobwebs.
  • Cleans showers, tubs, toilets, sinks, mirrors, and surrounding surfaces to ensure sanitary guest and public restrooms.
  • Makes beds and changes linens according to Clevelander's presentation standards.
  • Replaces towels, soaps, and all room amenities to ensure adequate supply for arriving guests.
  • Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order, and immediately reports all room status and maintenance deficiencies to the supervisor on the floor for prompt repair and resolution.
  • Maintains the cleanliness and organization of floor closets and storage rooms.
  • Restocks housekeeping cart with linens, amenities, and supplies at the start and end of each shift.
  • Follows proper chemical handling and storage procedures in accordance with safety guidelines.
  • Reports and logs all lost and found items according to established procedures.
  • Adheres to departmental standards on a safe work environment, including using floor signs in public and back-of-house areas, and ensuring needle disposal units and biohazard wash bags are used as required.
  • Secures and maintains custody of equipment, keys, and supplies, always protecting and preserving hotel property.
  • Prepares for any and all guest requests.
  • Maintains and ensures compliance with all policies and procedures.
  • Maintains regular attendance in compliance with company standards and scheduling, depending upon the hotel's needs.
  • Maintains a friendly, cheerful, and courteous demeanor at all times.
  • Contributes positively to the team within the department.
  • Participates in ongoing training.
  • Assists with projects assigned by the manager.
Minimum Qualifications:
  • Bilingual (English/Spanish) preferred.
  • Six months of experience required.
Knowledge, Skills, and Abilities :
  • Ability to work under pressure in a fast-paced environment.
  • Ability to be proactive and multitask.
  • Ability to verbally communicate with others.
  • Knowledge of general housekeeping practices, with the ability to follow safety guidelines and maintain professional behavior.
  • Strong interpersonal, organizational, and time management skills.
  • Ability to take directions from others and work for long periods of time.
Working Conditions:
  • Work is not performed in an office environment and requires evening, holiday, and weekend hours.
  • Requires extended periods of standing and walking, along with climbing, balancing, stooping, kneeling, crouching, and reaching to perform cleaning and inspection tasks.
  • Must be able to exert up to 20 pounds of force occasionally and up to 10 pounds of force frequently to lift, carry, push, or pull cleaning equipment and supplies.
  • Requires grasping, repetitive motion, and manual dexterity to operate cleaning equipment and complete tasks.
  • Requires clear verbal communication and the ability to take and follow directions accurately.
Vacancy posted 4 days ago
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