Front Office Supervisor

Schulte Hospitality Group invites a Front Office Supervisor to join our hospitality team. We are dedicated to delivering exceptional service and fostering a culture of respect, authenticity, and continuous improvement. Benefits Daily pay Free telemedicine and virtual mental health care access for all associates starting day one Multiple health insurance and life insurance options 401(k) plan with company match Paid parental leave Paid time off Holiday pay Pet insurance Employee Assistance Program Schulte Savings Marketplace discounts (event tickets, electronics, gym memberships, and more) Job Duties and Responsibilities Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations. Assign specific duties to staff for efficient operation of the department. Assist in training new associates and in cross‑training existing associates. Assist in interviewing and hiring new associates for the department. Promote teamwork and associate morale, treat people with respect, and recognize associate successes. Maintain thorough knowledge of emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary. Monitor daily room status, rates, discount rates and packages. Maintain current list of available rooms for walk‑in situations and coordinate blocking of rooms. Check printed registration cards against information on arrival reports and rectify discrepancies. Ensure prompt and courteous service to guests. Pre‑register guests according to standards. Complete and monitor employee schedules. Monitor VIP arrivals. Notify Maintenance of any maintenance issues. Keep track of rooms to ensure accurate status and readiness for check‑in. Hire, coach, and discipline direct reports; interact positively and professionally with guests to resolve issues. Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act; promote a harassment‑free work environment. Act as Manager on Duty as required. Work nights, weekends, and holidays as necessary. Perform other duties as assigned to meet business objectives. Education and Experience In‑depth knowledge of hotel front‑desk operations. Basic math skills. Effective verbal and written communication skills. Strong leadership skills. Ability to exceed expectations of guests and team members. Excellent time‑management skills. Knowledge, Skills, and Abilities Ability to multi‑task. Team player. Ability to exceed expectations of guests. Experience in the hiring process (phone interview, manager interview, drug screen, background check, reference checks, and potential employment assessment) is considered a plus. Salary USD 20.00–22.00 per hour Schulte Hospitality Group is an Equal Opportunity Employer. #J-18808-Ljbffr