Collaboration Engineer

About Us LSEG (London Stock Exchange Group) is a global financial markets infrastructure and data business. We are dedicated to delivering services our customers expect, with a long history of contributing to financial stability and growth worldwide. We provide a comprehensive suite of trusted financial market infrastructure services through an open-access model, offering flexibility, stability and trust to our customers. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, with more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. Role Profile We are seeking a skilled and experienced Office 365 Tenant Administrator to join our team. The ideal candidate will have a solid background in Office 365 and Exchange Online, as well as Microsoft Exchange 2016 or later. This role will be crucial in supporting a hybrid environment with Office 365 and ensuring seamless integration and operation. What You Will Be Doing You will handle the end-to-end messaging email systems (Exchange Server and Exchange Online). You will also provide technical leadership, hands-on implementation, and ongoing day-to-day support across our on-premises email systems and Office 365 environment. This role will also be responsible for developing, maintaining, supporting, and optimizing our collaboration platform, as well as performing operational work, monitoring, reviewing and implementing changes, and completing user requests. What You Will Bring Experience with Office 365 and Exchange Online. Must be able to act as 3rd tier support for messaging-related escalated issues. Handle and support Office 365 services including, but not limited to, Exchange, SharePoint, Teams, and OneDrive. Experience with Microsoft Exchange 2016 or later. Experience in supporting a hybrid Office 365 environment, including Exchange Online and integration with on-premises Exchange environment. Experience in Microsoft Windows, including Active Directory, and Entra ID (Azure AD). Microsoft certifications preferred. Experience with patch and configuration management of Microsoft Exchange, configuration of Exchange policies, SMTP relay and email routing. Ensure the reliability and scalability of Office 365 services. Involved in Major Incident Management processes including preparing Root Cause Analysis and implementing Post Incident Recommendations. Prepare and maintain documentation. Present new insights, ideas and concepts to the team. Perform thorough root cause analysis, best-practice troubleshooting techniques and processes as defined by hardware/software vendors and personal experience. Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability. Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed, and completed in a timely and proficient manner. Identify, plan and lead projects and tasks vital to assess, optimize, proactively handle, and maintain enterprise and client systems and infrastructure. Identify, document, publish and uphold systems policies, strategies, standards, procedures, checklists, agreements, diagrams, inventory, etc. Customer-focused with an attention to detail. Seeks to expand knowledge and experience and is committed to continuous learning. Availability to work evenings and weekends as required to support maintenance and project activities. Finance Industry experience and knowledge with an understanding of the terminology, business functions and processes. Excellent listening and questioning skills combined with the ability to communicate effectively with clients to establish what the problem is and explain the solution. Proven experience with leading infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work. Core Technical Skills 5+ years of equivalent work experience 3+ years of Office 365/Exchange support experience and operational excellence Good technical skills including, however, not limited to, Exchange 2016+, Office 365, Active Directory and Entra ID (Azure AD) Hands-on experience in troubleshooting, problem solving and change management Preferred Technical Skills Preferred Technical Certifications (Microsoft Office 365) Mimecast experience PowerShell scripting Power Platform Microsoft Purview ServiceNow LSEG is an equal opportunities employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We may reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs where required by law. We are committed to sustainability and to partnering with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation, provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please read this privacy notice carefully, describing what personal information LSEG may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential to ensure that candidates applying to LSEG are aware of this privacy notice. Career Stage: Senior Associate #J-18808-Ljbffr LSEG (London Stock Exchange Group)