Implementation Manager

Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities. Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally. Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success. Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success. Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support. Identify and escape challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical. Provides product overview and connects client with training and education opportunities. Requirements Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field. Excellent interpersonal, communications, listening, and presentation skills. Solid working knowledge of improvement methodology, best practices, and data analytics Proven track record of successfully delivering complex projects and attaining high client satisfaction. Ability to work in a fast-paced environment while prioritizing competing client needs. Obsession with customer experience including follow-up and problem resolution. Bachelor’s degree and 5 years minimum of prior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field. Core Competencies Demonstrates expertise in client-facing project management and operations within the healthcare sector, focusing on client satisfaction, effective communication, and successful project delivery. Proficient in improvement methodologies and data analytics to enhance client experiences and resolve issues promptly. Highest-signal resume keywords Client-Facing Project Management Healthcare Experience Improvement Methodology Data Analytics Interpersonal Communication ATS Optimization Keywords Hard Skills Project Management Data Analytics Improvement Methodology Client Implementation Product Configuration Soft Skills Interpersonal Skills Communication Skills Listening Skills Presentation Skills Problem Resolution Certifications & Qualifications Bachelor's Degree Industry Keywords Healthcare Client Satisfaction Consulting Operations Project Delivery #J-18808-Ljbffr