On Call Front Desk Agent

On Call Front Desk Agent

Four Seasons Hotel Philadelphia is seeking an On Call Front Desk Agent to join our Front Office team. In this role, you will create exceptional first and last impressions for our guests by delivering a seamless arrival and departure experience. You will serve as a key point of contact throughout each guest's stay, responding to requests, anticipating needs, and providing personalized service that reflects Four Seasons' renowned hospitality standards. This position reports to the Front Desk Manager.

What You Will Do

• Welcome guests and provide a warm, professional check-in and check-out experience.
• Deliver personalized service by anticipating guest needs and recognizing guest preferences.
• Respond promptly and accurately to guest inquiries, requests, and concerns in person and by phone.
• Provide information regarding hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns with professionalism and a focus on guest satisfaction.
• Coordinate with other hotel departments to ensure a seamless guest experience.
• Maintain accurate guest records and process reservations, room assignments, and payments.
• Uphold Four Seasons service standards and contribute to a positive and collaborative team environment.

What You Bring

• At least one year of experience in a luxury hotel, hospitality, or guest service environment.
• Excellent interpersonal, communication, and relationship-building skills.
• Strong customer service orientation with a passion for creating memorable guest experiences.
• Ability to remain professional and composed in a fast-paced environment.
• Guest-centric mindset with an understanding of the importance of personalized service.
• Current work authorization in the United States.

What We Offer

• Competitive wages and comprehensive benefits package
• Excellent training, development, and career growth opportunities within Culinary
• Complimentary room nights at Four Seasons properties worldwide
• Complimentary meals during shifts
• Uniforms and dry cleaning provided

Discounted

• Medical, Dental, and Vision coverage
• Parking and Septa access
• City Fitness membership

Schedule & Hours

• This is an on-call position and hours may include mornings, evenings, weekends, and holidays based on business needs

Candidates must have valid work authorization for the U.S.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.