Service Manager

Service Manager Ultrapure & Process Water Services

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem ($5K Sign on Bonus)

Who We Are: At Xylem, we solve water. Every day, our teams support customers who rely on mission-critical water systems to run advanced manufacturing, life sciences, and high-purity industrial processes. Our service organization ensures these systems operate safely, reliably, and without interruptionbecause when water systems fail, entire operations stop.

This role is not retail service. It is leadership in a high-accountability, high-impact ultrapure/process water environment.

The Service Manager leads a team of field service professionals who maintain and support ultrapure and process water systems at customer facilities where uptime, quality, and safety are non-negotiable. This position is ideal for a selfless, hands-on leadersomeone who puts technicians and customers first, understands complex water systems, and takes pride in building disciplined service programs that perform day in and day out. Working in partnership with the Senior Service Manager, you will balance people leadership, operational execution, and customer trust in an environment where details matter and teamwork is everything.

Travel is 20% visiting jobsite and communicating with customers

Key Responsibilities

People & Safety Leadership

• Build and sustain a safety-first, zero-incident culture across all field activities
• Lead, coach, and develop a team of field technicians supporting complex ultrapure/process water systems
• Actively engage in employee development, workforce planning, and succession readiness
• Address employee relations with humility, fairness, and accountability

Service Execution & Operations

• Ensure high-quality technical execution of preventive maintenance, corrective service, and on-site support
• Support escalations for system performance, water quality, and customer concerns
• Translate customer requirements and SLAs into executable service plans and schedules
• Drive operational discipline through KPIs, visual management, and continuous improvement

Customer & Program Management

• Maintain strong, trust-based relationships with customers operating mission-critical facilities
• Partner with commercial and technical teams to retain and grow long-term service contracts
• Represent Xylem as a dependable, knowledgeable service partnernot just a vendor

Business & Financial Management

• Participate in budgeting, forecasting, and expense management
• Understand the financial and operational impact of service decisions at a program level
• Protect company assets and ensure responsible stewardship of resources

What We're Looking For: Travel is 20% visiting jobsite and communicating with customers

Experience & Background

• 57+ years of technical experience in ultrapure water, process water, or industrial water systems, or equivalent industry experience
• 3+ years of people leadership or service management experience
• Proven ability to lead teams supporting complex, high-reliability systems
• Comfortable working in regulated, high-expectation customer environments

Leadership Traits

• Servant-leader mindsetputs team success before personal recognition
• Calm and effective during escalations or system issues
• Technically curious and capable of guiding advanced troubleshooting
• Strong communicator who can lead up, down, and across the organization

Education & Tools

• Bachelor's degree strongly preferred (technical degree or equivalent experience acceptable)
• Proficient with business systems and tools (Microsoft Office, Oracle/SAP, cloud platforms)
• Ability to pass required background and credit checks

The estimated salary range for this position is $100,000 to $130,000 plus bonus.???Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.? At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation