Client Services Coordinator I

Job Description Job Description Position Overview : The Client Services Coordinator I serves as the direct contact for clients and referral partners to enroll, recertify and discharge Maryland residents in Moveable Feast services. The Coordinator schedules medical transportation appointments for clients in Baltimore City who are eligible for transportation services. The Coordinator works closely with drivers & volunteers to ensure timely and satisfactory delivery of all home-delivered meals. The Coordinator provides ongoing information to clients so that they have the most up-to-date and accessible information about their services.
ESSENTIAL DUTIES & RESPONSIBILITIES
Determines eligibility and conducts initial intake to enroll new clients in home delivered meals and medical transportation services.
Provides new clients with an orientation to services.
Responds to client inquiries and questions and resolves issues to ensure continued quality service for all clients. Provides daily communication with clients and delivery drivers regarding scheduling and delivery of services.
Communicates regularly with referral partners and case workers regarding client eligibility and documentation.
Tracks recertification requirements and identifies clients in need of recertification and conducts.
Manages client discharge from services at end of service term.
Confirms medical transportation scheduling with case managers & clients.
Communicates regularly with referral partners and case workers regarding client eligibility
Provides excellent customer service to all Moveable Feast stakeholders, including clients, referral sources, volunteers and community members to resolve issues and increase access to services for clients who meet eligibility.
Maintains accurate written and database case notes and documentation of clients receiving agency services.
Maintains accurate and up to date client and service provision data (including route information, service jurisdictions, services provided, and service funding sources).
Prepares reports regarding client services including data entry into CAREWare, Client Track, and collection of client outcomes data.
Performs clerical and administrative support for the Client Services, Nutrition and Transportation Departments as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent required.
At least 2 years of experience working or volunteering in a nonprofit organization, healthcare or human services field preferably in dealing with client/patient customer services.
Prior work or volunteer experience working with diverse and marginalized populations.
Or an equivalent combination of education, training, and/or experience from which
comparable knowledge, skill, and abilities have been attained.

KNOWLEDGE, SKILLS, & ABILITIES
Commitment to the mission and values of Moveable Feast.
Willing to be part of a strong organizational culture centered in racial equity, diversity and inclusion.
Excellent written and verbal communication skills with attention to detail.
Excellent customer service skills.
Adheres to high ethical standards of integrity and discretion in working with confidential information.
Must possess strong time management and organizational skills with ability to prioritize tasks effectively.
Ability to work independently and with a team.
This position requires weekly on-site work at our office location 901 N. Milton Avenue, Baltimore, MD 21205 with eligibility for hybrid remote work after successful completion of the 90-day probationary period.
All qualified applicants to Moveable Feast are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or any other protected characteristic.
Company Description Moveable Feast has served Maryland for over thirty-five years, bringing healthy food and compassion to those living with chronic illnesses. The organization was founded during the height of the AIDS epidemic in 1989, to provide food, hope, and love to those living with HIV/AIDS, many of whom were members of the LGBTQ+ community. Today, our service extends to Marylanders living with heart disease, diabetes, and cancer, among other serious chronic illnesses.

We continue to drive our 35+-year commitment forward to deliver food as medicine to an increasing number of Marylanders living without the necessary access, financial resources, and support to achieve the best quality of life.

With proven performance and an evidence-based approach to medically tailored nutrition, we firmly believe in the power of food – and the force of our work – to fortify health. Company Description Moveable Feast has served Maryland for over thirty-five years, bringing healthy food and compassion to those living with chronic illnesses. The organization was founded during the height of the AIDS epidemic in 1989, to provide food, hope, and love to those living with HIV/AIDS, many of whom were members of the LGBTQ+ community. Today, our service extends to Marylanders living with heart disease, diabetes, and cancer, among other serious chronic illnesses.\r\n\r\nWe continue to drive our 35+-year commitment forward to deliver food as medicine to an increasing number of Marylanders living without the necessary access, financial resources, and support to achieve the best quality of life.\r\n\r\nWith proven performance and an evidence-based approach to medically tailored nutrition, we firmly believe in the power of food – and the force of our work – to fortify health.