Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in May 2024 and is a growing team of five focused on building a high-performing, people-first environment. Before becoming a State Farm agent, I worked in the oil and gas industry, bringing a strong business mindset and results-driven approach into the agency.

I studied Business Management and Economics at Prairie View A&M University, where I also played baseball, and later earned my Master’s degree from Texas A&M University. I’ve been married for nearly seven years, and we have one son and a dog. I stay actively involved in the community through the Fort Worth Chamber of Commerce and the Fort Worth Hispanic Chamber of Commerce.

For our team, we offer an aggressive bonus structure aligned with corporate promotions, strong earning potential, and a focus on work-life balance. We are also continuing to expand our benefits offerings, including health, dental, and vision coverage.

Our office culture is competitive, energetic, and growth-focused. I’m very involved in the day-to-day operations and work closely with the team to help everyone succeed. We like to have fun, but we’re serious about hitting our goals and delivering results.

Our mission is to go above and beyond in service to our community - giving our time, attention, and care to make a meaningful impact. We’re looking for someone who is competitive, coachable, confident, and ready to grow as part of a driven and supportive team.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jeffrey Sealy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.