Store Leader

About the Role

Calling all high-energy, people-loving, coffee-obsessed leaders! As a Store Leader , you're the heartbeat of a Scooter's Coffee location. You'll oversee staffing, sales, operations, and store culture - all while building a friendly, service-oriented barista team that lives out Scooter's Core Values: Courage, Humility, Integrity, Love .

You'll set the pace, drive profitability, uphold standards, and model an engaged, hands-on leadership style. If you thrive in fast-paced environments and love developing people, this role is your perfect blend.

Essential Duties & Responsibilities

Lead an Amazing Customer Experience

• Ensure consistent, quality guest experiences through proper staffing and execution of the Scooter's Amazings
• Maintain a culture of accountability, adherence to standards, and brand recipe excellence
• Foster and model Scooter's Core Values every day

Keep the Store Looking & Running Great

• Maintain store appearance, cleanliness, food safety, and equipment standards
• Ensure operational procedures are followed accurately and consistently

Build & Develop Your Team

• Interview, hire, train, and develop staff to meet company standards
• Provide ongoing performance feedback and coaching
• Identify motivation factors and deliver clear, constructive feedback
• Maintain accountability using progressive discipline when needed
• Partner with your District Manager on termination decisions when appropriate

Master Staffing & Scheduling

• Determine daily and weekly staffing needs based on business demands
• Create schedules that support operations, maximize sales, and develop team members
• Ensure full team participation in setting store goals and action plans

Drive Sales & Profitability

• Seek opportunities to increase sales and manage expenses
• Uphold all Scooter's and Hart Family Coffee standards
• Maintain daily, weekly, and quarterly financial reports
• Ensure key metrics are met and the store's business health is communicated clearly

Lead by Example

• Serve as the role model for operational excellence and Core Values
• Be present in the store for the required hours
• Maintain final accountability for store operations

Qualifications

• Ability to effectively teach, lead, and develop others
• Excellent communication, organization, and interpersonal skills
• Passion for people and maintaining a culture of accountability
• Energetic, fast-paced, flexible work style with full-time availability
• Strong problem-solving, multi-tasking, and administrative skill set
• Ability to anticipate and respond to changes in business health
• Ability to uphold standards and make tough accountability decisions when needed

Why You'll Love Leading Here

• A fun, positive, people-first culture
• Leadership growth opportunities
• A chance to make a meaningful impact every day
• Coffee perks (the good stuff!)
• Being part of a fast-growing, values-driven company